Overview
Work History
Education
Skills
Timeline
Generic

Beshatu Ofga

BANKSTOWN,NSW

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Coles
02.2022 - 05.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Sales Representative

Hive Direct Marketing Solutions
07.2022 - 12.2022
  • Increased sales by offering advice on purchases and promoting additional products
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Customer Service Representative/Online Team Member

Big W
09.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Fast Food Crew Trainer

McDonalds
01.2019 - 02.2021
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.

Fast Food Crew Member

Mcdonalds
04.2018 - 12.2018
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.

Education

Sir Joseph Banks High School
Revesby, NSW

Certificate III - Dental Assisting

TAFE
Digital
10.2024

Extended Diploma of Business - Business

Western Sydney University
Sydney, NSW
03.2021

Skills

  • Customer Service
  • Time Management
  • Problem-Solving
  • Team Building and Leadership

Timeline

Sales Representative

Hive Direct Marketing Solutions
07.2022 - 12.2022

Customer Service Supervisor

Coles
02.2022 - 05.2024

Customer Service Representative/Online Team Member

Big W
09.2021 - 02.2022

Fast Food Crew Trainer

McDonalds
01.2019 - 02.2021

Fast Food Crew Member

Mcdonalds
04.2018 - 12.2018

Sir Joseph Banks High School

Certificate III - Dental Assisting

TAFE

Extended Diploma of Business - Business

Western Sydney University

Similar Profiles

CREATE PROFILE
Beshatu Ofga