Besim Iraban
Auburn,NSW
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Water Filtration Technician
Clean & Clear Water
2022.09 - 2023.06
- Installed, repaired, and removed water filtration systems.
- Assessed customer needs and provided expert advice on water filtration options.
- Maintained high customer satisfaction rates by providing face to face support and addressing inquiries effectively.
- Exceeded sales targets by upselling & cross selling additional products, resulting in increased company revenue.
Plumber Supervisor
Empire Plumbing Pty Ltd
2019.02 - 2022.08
- Trained and supervised new employees and apprentices.
- Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
- Worked closely with builders, project managers, and clients to identify plumbing challenges and provide solutions, enhancing client relationships and project success.
Apprentice Plumber
On Duty Plumbing Pty Ltd / Empire Plumbing Pty Ltd
2016.02 - 2019.02
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Followed safety practices and procedures to reduce on site risks.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
Education
Certificate III - Plumber (General Plumbing)
TAFE NSW
Granville, NSW2020
Merrylands High School
Merrylands, NSWSkills
- Critical Thinking
- Problem-Solving Ability
- Verbal and Written Communication
- Attention to Detail
- Organization and Time Management
- Teamwork and Collaboration
- Conflict Mediation
- Customer Service
- Calm and Professional Under Pressure
Certification
IT Support - IBM
Retail Customer Service - CVS Health
Timeline
Water Filtration Technician
Clean & Clear Water
2022.09 - 2023.06
Plumber Supervisor
Empire Plumbing Pty Ltd
2019.02 - 2022.08
Apprentice Plumber
On Duty Plumbing Pty Ltd / Empire Plumbing Pty Ltd
2016.02 - 2019.02
Certificate III - Plumber (General Plumbing)
TAFE NSW
Merrylands High School
IT Support - IBM
Retail Customer Service - CVS Health
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