Besinda Cozzo
Thornbury,VIC
Summary
I am a qualified and passionate Beauty Therapist with experience in specialised facials, massage techniques, and client consultations. I excel in maintaining a clean, sanitized, and welcoming workspace, which enhances client satisfaction.
My time at Aura Salon gave me hands-on industry experience, where I developed skills in facial treatments, time management, and client planning. I thrive in team environments, value ongoing training and mentorship, and am driven by results. I’m committed to high-quality service, clear communication, and aligning with company goals, all while continually developing my skills and professionalism.
Overview
5
5
years of professional experience
Work History
Beauty Therapist
Aura Salon
Melbourne Cbd , VIC
01.2024 - 12.2024
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Receptionist/Assistant
Hair philosophy and beauty salon
Brunswick , VIC
02.2020 - 12.2021
- Greeted and welcomed clients, creating a positive first impression and ensuring a warm salon atmosphere.
- Managed appointment scheduling, cancellations, and adjustments, optimizing stylists schedule for maximum efficiency.
- Assisted stylist with various tasks, such as preparing equipment and organizing workstations, contributing to a smooth workflow.
- Maintained cleanliness and organization in the reception area, enhancing the salon’s overall appearance and customer experience.
- Handled client questions, resolving issues quickly and professionally, resulting in high customer satisfaction rates.
- Notifying the owner if stock got low for salon products and supplies.
- Supply beverages for the clients
Crew Member
McDonald's
Clifton Hill , VIC
04.2021 - 08.2023
- Delivered friendly customer focused service that encouraged store and brand loyalty
- Managed conflict by using interpersonal skills that diffused customer aggression and inappropriate behavior
- Developed personal leadership by training and supervising new staff in completing orders, having good time management and being hygienic/tidy on the go.
- Stocking needed supplies and equipment.
- Keeping front of house tidy and clean
- Worked well with teammates to achieve goals.
- Worked front counter, drive thru and other areas.
Waitress
Ibleo Social Club
Thornbury, VIC
07.2023 - 12.2024
- Taken club members orders and served food & beverages.
- Served and safely handled food which I and a team of waiters served to members of the club.
- Responsible for regular stock check of drinks kept behind the bar.
- Responsible for clearing tables and transporting used dishes to back of house so they can be cleaned.
Education
VCE Graduate
Northcote High School
Northcote, VIC10-2023
VCE Graduate - Certificate of makeup III SHB30221
Avidity
Albert Park, VIC10-2023
Diploma of Beauty Therapy -
Victoria University
Melbourne, VIC11.2024
Bachelor of Dermal Science -
Victoria University
01.2027
Skills
- Reliable and independent worker
- Highly developed communication skills
- Quick learner
- Good teamwork
- Punctual
- Efficient and effective problem solver
- Calm and collected in stressful situations
- Speak Italian
- Time management
- Customer service
- Attention to detail
- Active listening
- Cleanliness
- Upselling techniques
Services
- Microdermabrasion
- Ultrasonic
- Chemical Peel
- Basic Facial
- Hot/Strip Wax - Full Body
- Deep Tissue Massage
- Desincrustation
- LED Light Therapy
- Hot Stone Massage
- Aromatherapy Massage
- Lash/Brow Tint
- Brow Lamination
- Lash Lift
- Make-up
- Spa Services using Hydro Cocoon and Vichy Shower
- spray tan
Languages
Italian
Native/ Bilingual
Availability
Monday: All Day
Tuesday: All Day
Wednesday: All Day
Thursday: All Day
Friday: All Day
Saturday: All Day
Sunday: All Day
References
- Angela Hodgkiss, VU Teacher of Beauty Therapy, 0402 627 421
- Lauren Cahill, VU Teacher of Beauty Therapy, lauren.cahill@vu.edu.au
- Melissa Loterzo, Head Waitress of Ibleo Social Club, 0431413583
- Chloe Portoglou, Manager of McDonald's, 0478046250
Timeline
Beauty Therapist
Aura Salon
01.2024 - 12.2024
Waitress
Ibleo Social Club
07.2023 - 12.2024
Crew Member
McDonald's
04.2021 - 08.2023
Receptionist/Assistant
Hair philosophy and beauty salon
02.2020 - 12.2021
VCE Graduate
Northcote High School
VCE Graduate - Certificate of makeup III SHB30221
Avidity
Diploma of Beauty Therapy -
Victoria University
Bachelor of Dermal Science -
Victoria University
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