Besma Abdulwahab
Sunshine
Summary
An enthusiastic individual with five years’ experience in customer service industry and administration. I am seeking employment in the same fields to further improve my skills and progress in my professional career. A motivated individual looking to acquire skills and knowledge that will help further my career in different areas within National Australian Bank.As a Nab Assist respond to customer inquires and complaints in timely and professional manner. As a travel agent I demonstrated excellent administration skills in processing customers’ flight tickets and other relevant travel documents. As a Sales Assistant, I delivered high quality customer services to meet clients’ needs and attend to their various enquiries. I am a great team player with great communication and coordinating skills to handle customers’ requests for information face-to-face, on telephone or by email. I have passion for customer service and administration work and always contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
NAB (In-house Recoveries)
NAB
05.2023 - Current
- Managing Inbound and outbound calls and Manual work
- Handling late stage accounts,non host ,written off and closed off accounts for transaction personal loan and credit card and closed business credit card
- sending payment statement for closed Non host accounts up on customer request
- Issuing letter upon request
- Recalling account from debit collection Agencies
- collaborating with credit Risk management teams to verify customer bad debit
Servicing Finalization Team (Secondment)
NAB
05.2023 - Current
- Helped Finalisation team for 1 month ,Assisted the team by writing off late stage accounts.
Nab Assist (Customer Care)
NAB
05.2023 - Current
- Handling Inbound and outbound calls including manual review
- Assisting customer facing financial difficulties with hardship arrangement understanding customer situation and circumstance to identify suitable arrangement
- Emphasising the importance of knowing your customer to effectively address concerns and maintain positive and polite altitude throughout the process
Nab Assist (customer Assist)
NAB
05.2023 - Current
- Assisting customer with Home loans ,personal loans credit card and transaction accounts
- process customer transactions such as deposits transfer and loan repayments
- Educating customer on services which they can use to help them better to manage their accounts
- Respond to customer inquires and complaints in a timely and professional matter
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Credit Management
Telstra
03.2024
- Outstanding communication skills
- Communicating directly with customers to help them with any queries, educate and provide support for customers and arranging payments
- Multitasking skills to continue speaking to a customer while searching for information
- Helping customer problems in creative ways
- Ability to work in a fast-paced environment
- Inbound and outbound customer service experience.
Pharmacy assistant
Priceline
11.2022
- A keen eye for detail
- Computer proficiency
- Data entry skills
- Problem-solving
- Customer service skills
- Attention.
Volunteer
Eritrean Community Homework Group
07.2021
- Assist young people with homework
- Coordinate activities during school holidays
- Assist with administration tasks when required
- Monitor room activities with capacity for 25 people
- Ensure the closing and opening of the community centre.
Sales Assistant
Best & Less High Point
05.2021 - 04.2022
- Assist customers with various requests and product transactions
- Prepare merchandises for display
- Check and restock the store
- Package and ship online orders
- Attend to customers’ inquiries
- Assist team members with various tasks.
Travel Agent
Asmara Sweet Travel Agency
09.2019 - 10.2020
- Provided customer services including assisting with inquiries
- Coordinated sales operations
- Replied to emails
- Delivered administration tasks.
Customer Service Officer
Alfa Supermarket
03.2017 - 07.2018
- Handled cash register
- Assisted customers with information on product availability and other concerns
- Placed products on shelves.
Education
Diploma in Tourism -
Smap Institute of Education
01.2020
High School Certificate -
Dembe Sembem Secondary School
01.2018
Skills
- Ability to work within a small or large company
- confident in using programs such as Sieble, Powercurve ,Ebobs and Nuw
- Excellent customer service skills
- Problem-solving abilities
- Demonstrated teamwork
- Good time management
- Punctual and well organized
- Attentive with active listening
- Good verbal and written communication skills
Certification
Victorian Driver License, 02/2025, VicRoads
References
- Adeena Babeh, Manager, Best & Less, 0411 020 172
- Khaled Siraj, Coordinator, Eritrean Community Group, 0432 015 882, khaledsiraj107@gmail.com
Timeline
Credit Management
Telstra
03.2024
NAB (In-house Recoveries)
NAB
05.2023 - Current
Servicing Finalization Team (Secondment)
NAB
05.2023 - Current
Nab Assist (Customer Care)
NAB
05.2023 - Current
Nab Assist (customer Assist)
NAB
05.2023 - Current
Pharmacy assistant
Priceline
11.2022
Volunteer
Eritrean Community Homework Group
07.2021
Sales Assistant
Best & Less High Point
05.2021 - 04.2022
Travel Agent
Asmara Sweet Travel Agency
09.2019 - 10.2020
Customer Service Officer
Alfa Supermarket
03.2017 - 07.2018
Diploma in Tourism -
Smap Institute of Education
High School Certificate -
Dembe Sembem Secondary School