Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Besma Abdulwahab

Sunshine

Summary

An enthusiastic individual with five years’ experience in customer service industry and administration. I am seeking employment in the same fields to further improve my skills and progress in my professional career. A motivated individual looking to acquire skills and knowledge that will help further my career in different areas within National Australian Bank.As a Nab Assist respond to customer inquires and complaints in timely and professional manner. As a travel agent I demonstrated excellent administration skills in processing customers’ flight tickets and other relevant travel documents. As a Sales Assistant, I delivered high quality customer services to meet clients’ needs and attend to their various enquiries. I am a great team player with great communication and coordinating skills to handle customers’ requests for information face-to-face, on telephone or by email. I have passion for customer service and administration work and always contribute to company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

NAB (In-house Recoveries)

NAB
05.2023 - Current
  • Managing Inbound and outbound calls and Manual work
  • Handling late stage accounts,non host ,written off and closed off accounts for transaction personal loan and credit card and closed business credit card
  • sending payment statement for closed Non host accounts up on customer request
  • Issuing letter upon request
  • Recalling account from debit collection Agencies
  • collaborating with credit Risk management teams to verify customer bad debit

Servicing Finalization Team (Secondment)

NAB
05.2023 - Current
  • Helped Finalisation team for 1 month ,Assisted the team by writing off late stage accounts.


Nab Assist (Customer Care)

NAB
05.2023 - Current


  • Handling Inbound and outbound calls including manual review
  • Assisting customer facing financial difficulties with hardship arrangement understanding customer situation and circumstance to identify suitable arrangement
  • Emphasising the importance of knowing your customer to effectively address concerns and maintain positive and polite altitude throughout the process

Nab Assist (customer Assist)

NAB
05.2023 - Current
  • Assisting customer with Home loans ,personal loans credit card and transaction accounts
  • process customer transactions such as deposits transfer and loan repayments
  • Educating customer on services which they can use to help them better to manage their accounts
  • Respond to customer inquires and complaints in a timely and professional matter
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Credit Management

Telstra
03.2024
  • Outstanding communication skills
  • Communicating directly with customers to help them with any queries, educate and provide support for customers and arranging payments
  • Multitasking skills to continue speaking to a customer while searching for information
  • Helping customer problems in creative ways
  • Ability to work in a fast-paced environment
  • Inbound and outbound customer service experience.

Pharmacy assistant

Priceline
11.2022
  • A keen eye for detail
  • Computer proficiency
  • Data entry skills
  • Problem-solving
  • Customer service skills
  • Attention.

Volunteer

Eritrean Community Homework Group
07.2021
  • Assist young people with homework
  • Coordinate activities during school holidays
  • Assist with administration tasks when required
  • Monitor room activities with capacity for 25 people
  • Ensure the closing and opening of the community centre.

Sales Assistant

Best & Less High Point
05.2021 - 04.2022
  • Assist customers with various requests and product transactions
  • Prepare merchandises for display
  • Check and restock the store
  • Package and ship online orders
  • Attend to customers’ inquiries
  • Assist team members with various tasks.

Travel Agent

Asmara Sweet Travel Agency
09.2019 - 10.2020
  • Provided customer services including assisting with inquiries
  • Coordinated sales operations
  • Replied to emails
  • Delivered administration tasks.

Customer Service Officer

Alfa Supermarket
03.2017 - 07.2018
  • Handled cash register
  • Assisted customers with information on product availability and other concerns
  • Placed products on shelves.

Education

Diploma in Tourism -

Smap Institute of Education
01.2020

High School Certificate -

Dembe Sembem Secondary School
01.2018

Skills

  • Ability to work within a small or large company
  • confident in using programs such as Sieble, Powercurve ,Ebobs and Nuw
  • Excellent customer service skills
  • Problem-solving abilities
  • Demonstrated teamwork
  • Good time management
  • Punctual and well organized
  • Attentive with active listening
  • Good verbal and written communication skills

Certification

Victorian Driver License, 02/2025, VicRoads

References

  • Adeena Babeh, Manager, Best & Less, 0411 020 172
  • Khaled Siraj, Coordinator, Eritrean Community Group, 0432 015 882, khaledsiraj107@gmail.com

Timeline

Credit Management

Telstra
03.2024

NAB (In-house Recoveries)

NAB
05.2023 - Current

Servicing Finalization Team (Secondment)

NAB
05.2023 - Current

Nab Assist (Customer Care)

NAB
05.2023 - Current

Nab Assist (customer Assist)

NAB
05.2023 - Current

Pharmacy assistant

Priceline
11.2022

Volunteer

Eritrean Community Homework Group
07.2021

Sales Assistant

Best & Less High Point
05.2021 - 04.2022

Travel Agent

Asmara Sweet Travel Agency
09.2019 - 10.2020

Customer Service Officer

Alfa Supermarket
03.2017 - 07.2018

Diploma in Tourism -

Smap Institute of Education

High School Certificate -

Dembe Sembem Secondary School
Besma Abdulwahab