Zoë Hood
Blairgowrie
Summary
Dynamic nursing student with hands-on experience at Meracare, excelling in patient care and critical thinking. Proven ability to enhance patient satisfaction through effective communication and teamwork. Demonstrated strong attention to detail and adaptability in fast-paced environments, contributing to improved care outcomes and community support initiatives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and provide exceptional patient care.
Equipped with strong problem-solving abilities, willingness to learn and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Voluntary First Aid
Community School Fete
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Customer Service Cashier
Blairgowrie IGA
02.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Collaborated with team members to maintain smooth operations during peak hours.
Nursing Student Placement
Chisholm Institute/ Meracare
01.2025 - 01.2025
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
- Worked alongside experienced nursing professionals to learn new procedures.
- Participated in skills lab simulations to further develop nursing skills.
- Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
- Utilized critical thinking skills when assessing patients'' needs, enabling timely identification of potential concerns requiring intervention from nursing staff or physicians.
- Actively sought feedback from nursing staff and incorporated constructive criticism into personal practice for continuous improvement and professional growth.
- Demonstrated adaptability by quickly responding to changing patient conditions and adjusting care strategies accordingly.
- Enhanced patient care by providing assistance with daily living activities and effectively communicating with healthcare team members.
- Improved patient satisfaction by providing compassionate care and empathetic communication during challenging situations.
- Maintained personal growth and development through ongoing process of formal and informal education.
- Developed strong time management skills through effective prioritization of tasks, allowing for increased efficiency in the workplace.
- Assisted in the development of individualized care plans to effectively address each patient''s unique needs and preferences.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Community Service Volunteer
Eat Up
01.2018 - 12.2023
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Collaborated with local organizations to provide food baskets to families in need.
- Managed food drives that collected nutritious meals for those facing food insecurity within the community.
Community Service Volunteer
School Project
08.2019 - 08.2019
- Assisted in organizing local charity events to raise funds for disadvantaged families.
- Assisted in planning and executing fundraising events to raise vital funds for community programs.
- Strengthened community bonds by organizing social events that brought diverse groups together.
Education
Nursing -
Chisholm Institute
Melbourne, VIC01-2026
VCE Completion -
Woodleigh School
Melbourne, VIC12-2023
Skills
- Patient care
- Vital signs monitoring
- Team collaboration
- Effective communication
- Customer service
- Critical thinking
- Friendly, positive attitude
- Infection control
- Problem-solving
- Attention to detail
- Multitasking
- Time management
Timeline
Voluntary First Aid
Community School Fete
03.2025 - Current
Nursing Student Placement
Chisholm Institute/ Meracare
01.2025 - 01.2025
Community Service Volunteer
School Project
08.2019 - 08.2019
Customer Service Cashier
Blairgowrie IGA
02.2019 - Current
Community Service Volunteer
Eat Up
01.2018 - 12.2023
Nursing -
Chisholm Institute
VCE Completion -
Woodleigh School
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