Bessy Cherakunnath Ouseph
Willetton
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
Work History
Uber Partner-Driver
Uber
08.2023 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Built rapport with passengers through friendly conversation and attentive listening.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Increased efficiency with effective route planning and GPS navigation usage.
- Accepted and processed fares.
- Adhered to all safety regulations and traffic laws while driving.
- Delivered passengers to destinations safely and on time.
- Remained calm and poised in emergent situations.
Pool Attentent
Crown Plaza Hotel
04.2020 - 08.2023
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Checked side duty list for opening and closing procedures.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Effectively addressed any conflicts or disputes among patrons by employing strong conflict resolution skills.
- Monitored access to entry and exit points to avoid congregating.
- Documented daily pool operations, creating detailed reports for management review.
- Boosted guest satisfaction, providing warm welcomes and addressing inquiries with professionalism.
Automobile Claim Assessor
Indian Insurance Association
06.1997 - 03.2020
- Documented condition and special features to provide accurate estimations.
- Contributed to the establishment of fair market values by analyzing a variety of factors including location, age, size, condition, zoning restrictions, and comparable sales data.
- Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Provided guidance to junior staff members on best practices for data collection and analysis, fostering a supportive and collaborative work environment.
- Maintained up-to-date knowledge of industry best practices, attending professional conferences and participating in ongoing training opportunities.
- Produced reports with detailed valuations.
- Developed strong relationships with local government officials, realtors, and taxpayers to facilitate communication and promote transparency throughout the assessment process.
- Achieved high levels of compliance through regular audits of exemption applications and adherence to established guidelines for qualification determination.
Education
High School Diploma -
Secondary School Leaving Certificate
India, Kerala Automobile Engineering - Automobile
Government Polytechnic
India, Kerala 01-1997
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Vehicle maintenance
- Strong navigation
- Route planning
- Time management
- Customer engagement
- Emergency response
- Schedule management
- Vehicle inspection
- Multitasking and organization
- Problem-solving
- Customer service
- Adaptability and flexibility
- Safety awareness
- Cultural awareness
- Stress management
- GPS proficiency
- Communication
- Wheelchair assistance
- Customer feedback management
- Dependable and reliable
- Effective communication skills
- Communication and interpersonal skills
- Valid Driver's license
- Fluent in english
- Safety management
- Customer support
- Traffic laws and regulations
- Commercial driving experience
- Special needs passengers
- Safety-focused
- Report preparation
- Inventory management
- Security monitoring
Timeline
Uber Partner-Driver
Uber
08.2023 - Current
Pool Attentent
Crown Plaza Hotel
04.2020 - 08.2023
Automobile Claim Assessor
Indian Insurance Association
06.1997 - 03.2020
High School Diploma -
Secondary School Leaving Certificate
Automobile Engineering - Automobile
Government Polytechnic
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