Beste Darwish
Mount Druitt,NSW
Summary
Energetic individual offering wealth of experience in interacting with office staff and customers, answering phone calls and scheduling appointments. Hardworking, reliable, educated and willing to go extra mile to complete tasks, working well under pressure. Offering excellent communication and organisation skills.
Reliable employee seeking permanent full-time position, available to start immediately. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. High experience in invoice/quote writing,
Overview
9
9
years of professional experience
Work History
Manager
Local Carpentry & Timber Flooring PTY LTD
01.2018 - 08.2024
- Managed appointments/bookings
- responsible for invoicing and quotations
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Directed staff and managed annual capital budget.
- Implemented and developed customer service training processes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Medical Receptionist
City West Medical Centre
09.2015 - 11.2017
- Managed appointments and bookings
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
Bachelor of Arts - Early Childhood Education
Western Sydney University
Sydney, NSW10.2018
High School Diploma -
Rosebank College
Five Dock, NSW10.2014
Skills
- Highly organised
- Works well under pressure
- Report Writing
- Managing Bookings
- Excellent Verbal and Written Communication skills
- Time Management
- Telephone Skills
- Excellent English writing and speaking skills
- Reminder Calls
- Appointment Booking
- Telephone Management
- Customer Service
- Computer Skills
- Ability to work in team or independently
- Invoice/quote work
- Excellent attention to detail
Professional References
Selina Valletta - 0403804521
City West Medical Centre - Auburn 2144
Amer Abali - 0412071826
Local Carpentry and Timber Flooring PTY LTD
Timeline
Manager
Local Carpentry & Timber Flooring PTY LTD
01.2018 - 08.2024
Medical Receptionist
City West Medical Centre
09.2015 - 11.2017
Bachelor of Arts - Early Childhood Education
Western Sydney University
High School Diploma -
Rosebank College
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