Beth Adendorff
Paddington,QLD
Summary
Accomplished Duty Manager with Australian Venue Co., adept in financial reporting and customer service, significantly enhanced brand awareness and guest experience. Excelled in team supervision and cash management, fostering a culture of operational excellence and financial integrity. Skilled in training staff and developing promotional strategies, consistently exceeding performance goals.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Duty Manager
Regatta Hotel
04.2024 - Current
- Supported marketing efforts through participation in promotional events or initiatives aimed at increasing brand awareness within the local community.
- Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Ensured appropriate security measures were followed during money handling processes, safeguarding company assets effectively.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
Duty Manager
Buffalo Bar
03.2022 - 04.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Cocktail Bartender
The Walrus Club
08.2021 - 03.2022
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Grew returning clientele base through building relationships with regular customers, remembering personal preferences and favourite drinks.
Gaming Attendant / Bartender
Regatta Hotel
10.2020 - 10.2021
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Skills
- Customer Service
- Financial Reporting
- Cash Management
- Team Supervision
- Time Management
- New Employee Training
Certification
- RSG Licence - October 2020
- RSA Licence - June 2022 (Refresher course July 2023)
- RMLV Licence - June 2022
- AML License - June 2022
- First Aid Certification - November 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Duty Manager
Regatta Hotel
04.2024 - Current
Duty Manager
Buffalo Bar
03.2022 - 04.2024
Cocktail Bartender
The Walrus Club
08.2021 - 03.2022
Gaming Attendant / Bartender
Regatta Hotel
10.2020 - 10.2021