Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Barwick

Kelso

Summary

Dynamic Administration Manager with a proven track record at Barwick Group, excelling in budgeting and financial management. Expert in streamlining office processes and enhancing team performance through effective staff training. Recognized for implementing efficient filing systems that boosted productivity and fostered a collaborative work environment.

Overview

24
24
years of professional experience

Work History

Self Employed Administration Manager

Barwick Group (Australian Specialised Machinery Glass & Andrew's Mobile Windscreens)
08.2010 - Current
  • Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
  • Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
  • Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
  • Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
  • Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
  • Supervised hiring processes and vendor relationships to maintain smooth operations for company.

Banking Customer Service Representative

QTCU / Racq Bank
01.2005 - 01.2007
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
  • Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.

Recruitment Officer

CHR / IPA Recruitment
01.2004 - 12.2005
  • Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
  • Continuously refined recruitment strategies based on industry trends, emerging technologies, and shifting organizational needs, ensuring ongoing alignment with overall business objectives.
  • Enhanced candidate experience by implementing streamlined recruitment processes and personalized communication strategies.
  • Facilitated timely feedback exchanges between candidates and hiring managers throughout the selection process, fostering positive candidate experiences regardless of outcome.

Assistant Manager - Townsville City Branch

Commonwealth Bank
01.2002 - 12.2004
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Education

Bachelor of Business -

Queensland University of Technology
Brisbane, QLD
11-2001

Skills

  • Documentation and reporting
  • Staff training and development
  • Office management
  • Filing systems
  • Employee management
  • Calendar management
  • Human resources management
  • Team building and motivation
  • Meeting coordination
  • Organizational leadership
  • Budgeting and financial management
  • Office administration
  • Recordkeeping and reporting

Timeline

Self Employed Administration Manager

Barwick Group (Australian Specialised Machinery Glass & Andrew's Mobile Windscreens)
08.2010 - Current

Banking Customer Service Representative

QTCU / Racq Bank
01.2005 - 01.2007

Recruitment Officer

CHR / IPA Recruitment
01.2004 - 12.2005

Assistant Manager - Townsville City Branch

Commonwealth Bank
01.2002 - 12.2004

Bachelor of Business -

Queensland University of Technology

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Beth Barwick