Beth Caesar
Hoppers Crossing,VIC
Summary
Customer focused and proactive individual who gives 101% to everything I do. I have many years experience dealing within the customer service industry. Extremely ready to find the correct job that sets myself up in a long term career path.
Overview
10
10
years of professional experience
Work History
Residential House Cleaner & Part Time Manager
Rb Luxury Clean
Werribee, VIC
08.2020 - 03.2024
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
- Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
- Collected payment for services rendered and provided client with billing receipts.
- Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
- Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
Business Intern
The English Key Melbourne
Melbourne, VIC
05.2019 - 08.2019
Receptionist
101 Smash Repairs
Hoppers Crossing, VIC
02.2018 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Team Member
Kfc Chicken
Hoppers Crossing
04.2014 - 02.2016
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Year 12 Pass -
The Grange P-12 College
Hoppers Crossing, VICSkills
- Reliability and punctuality
- Teamwork
- Customer Service
- Attention to Detail
- Problem-Solving
- Customer/Client relations
- Office Administration
- Tech-Savvy
- Business operations understanding
Timeline
Residential House Cleaner & Part Time Manager
Rb Luxury Clean
08.2020 - 03.2024
Business Intern
The English Key Melbourne
05.2019 - 08.2019
Receptionist
101 Smash Repairs
02.2018 - 01.2019
Team Member
Kfc Chicken
04.2014 - 02.2016
Year 12 Pass -
The Grange P-12 College