Beth Cook
Branxholme,Victoria
Summary
Driven and collaborative professional with experience at Speckled Frog, adept in customer service and stock management. Excelled in creating welcoming atmospheres and maintaining high cleanliness standards, significantly enhancing customer satisfaction. Skilled in cash register operation and a team player, consistently contributing to team efficiency and positive customer experiences.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Speckled Frog
06.2022 - Current
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
Sales Assistant
James Dean Pharmacy
02.2022 - 02.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
No Degree -
The Hamilton And Alexandra College
Hamilton, VIC11.2025
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanour
- Can do attitude
- Order Taking
- Money Handling
- Use of eftpos machines
- Stock management
- Customer Service
- Team Player
Additional Information
Referee - Machelle Langlin, owner of Speckled Frog Cafe
Referee contact - 0403 519 941
Timeline
Front of House Employee
Speckled Frog
06.2022 - Current
Sales Assistant
James Dean Pharmacy
02.2022 - 02.2023
No Degree -
The Hamilton And Alexandra College
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