Beth Corcoran
Summary
Dedicated Business Operations Manager focused on supporting cross-functional teams to increase company compliance and customer satisfaction through process improvements. Dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Business Operations Manager
Discover Energy
03.2019 - Current
- Develop and maintain operational procedures for B2B services.
- Develop and implement onboarding training materials for operational and customer service teams
- Manage retail compliance for business units
- Develop strategies to increase company wide compliance awareness
- Provide regular analysis on product performance to identify areas of improvement and make necessary adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitor retail pricing to ensure compliance and to ensure business products remain competitive
- Provide support to finance team for network and AEMO reconciliations
Business Operations Manager
Covau
01.2014 - 03.2019
- Consult and negotiate with stakeholder to implement system readiness for market activities
- Create and maintain retail prices for market offers
- Develop and maintain system pipelines to quote, track, contract and report on commercial and industrial sales
- Develop and maintain compliance policies for B2B, sales, customer service and operational units
- Point of contact for regulatory consultation and compliance projects
- Implement escalation procedures to effectively handle time-sensitive issues.
- Identify and report all potential and actual compliance breaches to senior management.
Client Support Executive Commercial Markets
Australian Power And Gas
04.2012 - 10.2013
- Manage pipelines for Commercial Market sales
- Established team priorities, maintained schedules and monitored performance.
- Create price stacks for commercial auctions
- Monitor and prepare monthly reporting on sales activities and auction results
- Work with stakeholders to develop and implement CRM system designed for commercial sales
- Aftersales management of client services
- Prepare and issue monthly invoicing
- Complete quality assurance on all invoicing and customer communications
Learning and Development Coordinator
Australian Power And Gas
09.2011 - 04.2012
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Coordinated technical training and personal development classes for staff members.
- Researched and obtained relevant course materials to achieve training objectives.
- Managed employee coaching, training, and performance improvement actions.
- Developed and implemented quality assurance monitoring program
Training Manager
Chrisco Hampers
07.2005 - 04.2011
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
Team Manager
Chrisco Hampers
02.2004 - 07.2005
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Established and maintained performance, quality and service standards for professional customer care.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Point of escalation for team members
Education
Vocational Education And Training - Human Resources Training
Australian Workplace Training
Cert IV Business Administration - Business
TAFE NSW
Industry In-house Training Courses -
Energy Industry Training
Skills
- Business Workflows
- Business Administration
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Reporting Tools
- Process Development/Change and Implementation
- Database Maintenance
- Training and Development
- Intelligent Decision-Making
Timeline
Business Operations Manager
Discover Energy
03.2019 - Current
Business Operations Manager
Covau
01.2014 - 03.2019
Client Support Executive Commercial Markets
Australian Power And Gas
04.2012 - 10.2013
Learning and Development Coordinator
Australian Power And Gas
09.2011 - 04.2012
Training Manager
Chrisco Hampers
07.2005 - 04.2011
Team Manager
Chrisco Hampers
02.2004 - 07.2005
Vocational Education And Training - Human Resources Training
Australian Workplace Training
Cert IV Business Administration - Business
TAFE NSW
Industry In-house Training Courses -
Energy Industry Training