Bethany Fritsch
Wantirna South
Summary
Offering a high-level experience in customer service, with a strong work ethic. I have a great deal of dedication and enthusiasm to learning new tasks, especially those involving computers and software. I take great pride in being helpful and friendly to customers, maximising customer satisfaction and being a great asset to any company I work for, putting my all into all work that I do.
Overview
12
12
years of professional experience
Work History
Call Center Customer Service Agent
Auspost
10.2024 - Current
- Built strong rapport with customers, leading to positive feedback and repeat interactions, receiving several staff compliments since starting the job.
- Reduced average call handling time with efficient multitasking and prioritizing during calls.
- Improved customer satisfaction by resolving complex issues and providing thorough solutions.
- Maintained up-to-date knowledge of company policies and procedures for accurate information for customers.
- Efficiently managed high call volume, effectively addressing customer inquiries and concerns.
- Managed challenging customer situations calmly, employing empathetic listening techniques to keep customers calm and happy.
Administrator
Monash University
01.2017 - 01.2018
- Undertook clerical duties such as emails, phone calls and customer enquiries, with a high attention to detail
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Received ongoing recognition from management for high attention to detail and hard work
Deli Assistant
IGA Supermarket
01.2018 - 01.2020
- Provided a high level of customer service
- Undertook cooking, baking and cleaning duties
- Maintained a high level of workplace health and safety standards
Kitchen Hand
Yasouv Greek Street Food
01.2013 - 01.2017
- Undertook back of house kitchen duties such as food preparation and dish washing
- Received recognition from Chefs and Management for high standards of work and efficiency
Education
Certificate III - Business Administration
Monash University
01.2017
Diploma of Horticulture -
Swinburne Tafe
Melbourne, VIC11-2023
Skills
- Customer service and support
- Reliability, with independent work and with a team
- Communication and interpersonal skills, with both verbal and written communications
- Microsoft Office
- Data Entry, with 70 wpm type speed
- Workload management
- Empathy display
- Patience maintenance
- Call handling
- Problem-solving skills and technical troubleshooting
- Cash handling
- Product knowledge
Timeline
Call Center Customer Service Agent
Auspost
10.2024 - Current
Deli Assistant
IGA Supermarket
01.2018 - 01.2020
Administrator
Monash University
01.2017 - 01.2018
Kitchen Hand
Yasouv Greek Street Food
01.2013 - 01.2017
Certificate III - Business Administration
Monash University
Diploma of Horticulture -
Swinburne Tafe
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