Beth Gordon
Brisbane,QLD
Summary
A dedicated, proven and high performing senior HR Professional providing strategic human resources in a 24 operational criminal justice / emergency services environment. Inspires people to achieve both professionally and personally through leadership and support. Known for building strong professional relationships, creating a culture of success through challenging situations and achieving beneficially mutual outcomes. Strongly focused on service delivery, maximising resources to achieve continuous improvement and engagement.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Acting Executive Director, Human Resource Division
Queensland Police Service
11.2024 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Advocated for organization and company mission to raise awareness and support.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Fostered culture of continuous improvement, introducing regular feedback mechanisms for staff and volunteers.
- Improved stakeholder relationships and trust by maintaining transparent communication channels.
Director HR Services
Queensland Police Service
06.2021 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
Director, HR Consultancy
Public Safety Business Agency
04.2018 - 06.2021
- As Director HR Services, I lead a team of HR Practitioners who provide corporate HR support across four portfolios - Queensland Police Service (QPS), Queensland Fire and Emergency Services (QFES), Inspector General Emergency Management (IGEM) and PSBA
- My accomplishments in this role have been driven by extensive consultation, collaboration and negotiation with multiple stakeholders to coordinate and deliver contemporary, ethical and legislatively compliant HR strategies to PSBA clients
- Provide - agencies to facilitate informed business decisions on complex strategic issues
- Establish and maintain effective networks and partnerships with internal and external clients and stakeholders to promote positive outcomes and support the delivery of major programs, initiatives and business transformation including the engagement with the executive leadership teams through several workforce governance committees
- Lead the development of contemporary workforce strategies for clients to ensure they meet their operational and strategic objectives
- Build a client focussed and constructive workplace culture across a dynamic HR team that achieves results
- Lead, develop and inspire a diverse team of HR professionals providing support, guidance, and direction on work priorities and the delivery of innovative solutions whilst fostering professional development, coaching and mentoring
- Display strong leadership as a member of the HR leadership team to deliver outcomes across the Human Resources Division and Public Safety Business Agency
- Provide specialist HR advice on workforce planning and establishment management issues to ensure staff levels are maintained including looking at alternate strategies and adopting innovative concepts to maximise resources within restrictive financial constraints
- Utilise sound governance and project management principles in the delivery of priorities which meet client needs
- Lead the development and implementation of program deliverables, strategies and plans, working closely with senior leaders and managers that will support strategic goals and business and operational objectives of both PSBA and clients
- Participation on several governance committees across the portfolio and represent PSBA as requested at external forums
- Collaborating with partner agencies to ensure that organisational objectives of partner agencies meet the expectations of the Queensland Government and are aligned with the Advancing Queensland Priorities
- Achievements include leading, influencing and supporting HR Consultancy (HRC) staff through constant change including staffing model, capability assessment and introduction of a HR portal with the initial pilot being undertaken with PSBA
- Participation in the development of, and achievement of outcomes in the PSBA HR Strategic and Operational Plans, articulating these objectives and engaging HRC staff to actively contribute to the plans
- HRC’s involvement in the implementation of flexible working arrangements including the delivery of state-wide information sessions
- Disaster Management - Agency co-ordinator for State Disaster Coordination Centre and Department of Community, Community Recovery
- Delivery of continuous business improvement through the demonstration of flexibility, engagement of partners and channelling the HR team to constantly strive for ‘best practice’
- Adapting emerging technologies and systems through the HR team and partner corporate services to deliver a greater efficiency in service with the inception of e-forms and streamlined processes
- Identification of resourcing deficiencies (QPS) and workforce strategies to elevate shortfalls
- Implementation of flexible working arrangements incorporating state-wide information sessions (QPS)
- Review, implementation and evaluation of the effectiveness of the Critical Incident Policy and Guidelines for PSBA
- Professional relationships with members of the executive and industrial relations staff from the Queensland Police Service Union of Employees, who seek me out personally to work through issues being experienced by their members
- Member of the Single Bargaining Unit for the QPS Enterprise Bargaining Negotiations 2019
Manager, HR Consultancy, HR Services
Public Safety Business Agency - PSBA
06.2016 - 03.2018
- As Manager, I lead a dynamic, diverse and geographically dispersed team striving for constant improvement through the establishment of consistent HR strategies and processes that are delivered with fairness and consistency across the portfolio
- Achieving success within fiscal constraints has required the need to maximise resources, identify talent, utilising innovation and engaging with partners to ensure that strategic and operational objectives are mutually met
- I inspire to act as a change agent to drive and lead a culture of continuous improvement and efficiency
- Provide a high level of leadership and guidance to HRC staff (46) including a Business Support Unit and Project Team to ensure the delivery of high-quality HR services across the portfolio
- Establish networks across portfolios and maintain a point of contact for Senior Management on strategic HR issues including workforce and establishment management
- Provide strategic and innovative advice across the portfolio on workforce strategy issues including work performance issues
- Meet with Senior Management across the portfolio to provide high level support and advice on emerging HR and industrial issues
- Maintain clear lines of communication between all stakeholders regarding change management practices
- Engage with clients and Consultancy staff to ensure expectations are maintained
- Implement strategies to identify training support needs and processes to assist Senior Management in the execution of HR practices
- Liaison point with Queensland Shared Services (QSS) to ensure service delivery and transactional processes are effective including workforce reporting
- Liaison point for portfolio Unions to address and resolve industrial issues across the portfolio
- Overview Senior Executive Profile across all Agencies – SES and S122 Contracts management including overviewing recruitment and reporting to Public Service Commission
- Achievements include successful outcome of the Government Election Commitment - 'Improve the Queensland Police Service (QPS) promotions system to ensure promotions are truly merit-based.'
- 'Revamping' and state-wide roll out of the Selection Panel Training for QPS
- HRC awarded PSBA Certificate of Excellence – Client Service Assurances and QPS - Awards for Excellence Customer Focus
- Business Transition Lead for PSBA for the human capital management system implemented by QFES and IGEM collaborating in the development of business practices and processes
- Implementation of case management teams to resolve complex and protracted HR issues across the portfolio
- QPS Senior Executive and HRC sought my counsel regarding change management processes as we moved to the new model of HR Services within the PSBA
- MOG PSBA staff to portfolio partners ensuring close liaison and collaboration with Workforce Strategy and the Transition Teams to effect minimal disruption to the individual work units
- Transition of staff from the Public Service Award to the Engineering award to ensure a seamless transition and a comprehensive communication strategy providing updated and continuous information of affected employees
- Fostering a culture of 'helpfulness' within HRC to ensure the team is well equipped to deliver quality corporate and frontline services
- Build, enhance and maintain a resilient cohesive HR team that is facing continual organisational change
HR Principal Business Partner - A07
Queensland Police Service
11.2014 - 03.2016
- As a Principal Business Partner, I was a key change champion and active participant in the inception of PSBA which involved the transition of corporate service from QFES, QPS, IGEM
- Whilst establishing PSBA through the machinery of government (MOG), I maintained a high level of delivery of HR services through consultation, negotiation and collaboration with multiple stakeholders
- I was acutely aware how this significant change was affecting staff within HRC and as a senior leader within the team I provided guidance and advice to assist them in building resilience to change whilst ensuring they had adequate support networks available to them and the resources to deal with the significant change
- Undertake consultation process with external providers to facilitate the MOG transition of HR areas to PSBA
- Maintain successful business partnerships during the pre and post transition
- Provide advice to Senior Management on a wide range of HR issues including recruitment selection, workforce management, industrial issues
- Present on emerging HR issues both strategic and tactical at Senior Management meetings and Regional / District and Command conferences
- Overview HR practices to ensure compliance with industrial provisions and legislation whilst client’s operational and strategic objectives
- Provide specialist HR advice on establishment management issues to ensure staff levels are maintained including looking at alternate strategies and adopting innovative concepts within restrictive financial constraints
- Provide advice on organisational restructuring and the formulation of staffing submissions
- Consult with Business Managers regarding Shared Service initiatives including the compilation of reports to support stakeholders in establishment management and leave management
- Provide support and advice with regards to industrial issues including grievance investigation and resolution
- Provide leadership and guidance to several HR practitioners within the HRC
- Establish reporting relationships with Senior Management within the respective Portfolios
- Provide ongoing training and support to Senior Management and operational Managers regarding to HR Services
- Represent HR Services on the QPS and PSBA Agency Consultative Committee with Employee Relations QPS Union of Employee and Together Union
- Participate in working parties to establish cross organisational procedures and implement strategies
- Achievements include inception of the Rural and Remote initiatives including marketing of strategies for rural locations
- Implementation of guidelines and procedures, to support the rural and remote initiatives
- Compilation of the Cape Policing Model submission to address policing issues experienced in Aurukun
- Completion of Stage 2 of the Government’s commitment to policing the Torres Strait with the conversion of Torres Strait Indigenous Police Officers to permanent status
- Lead the HR Surplus Reduction Project demonstrating a high level of negotiation with Senior Management in the placement of displaced staff
- Conversion of general duties police positions from Division to District based appointments to promote resourcing flexibility
- PSBA HR representative on the Gold Coast Rapid Action Patrol Project
- Change Champion for the inception of 'One HR' through my lead on several Case Management Teams to resolve complex and protracted HR issues
- Provide support, advice and mentoring to subordinates and assured that they were kept abreast of all change managements issues
Project Lead
State Government Security Project
02.2015 - 05.2015
- I was tasked to undertake a comprehensive review of the SGS’s rostering practices
- The purpose of this project was to review current working practices and provide solutions to ensure practices were ethically sound equitable, transparent and within the industrial provisions
- Practices provided cost effective operational coverage while meeting client’s expectations
- Linkage between rostering systems and invoicing processes to ensure accurate billing of services
- I developed a project plan in conjunction with the Executive Director, Operations, PSBA ensuring the engagement of all stakeholders across several internal and external agencies
- After undertaking extensive consultation and a review of current practices and systems, I provided a comprehensive end of project report outlining finding, recommendations including ‘quick fixes’, Implementation strategy and communication strategy/plan
- Achievement: My report was accepted by the Executive Director, and while SGS was going through a further transition ‘Quick fix’ recommendations were being adopted with long term improvements being placed on hold due to SGS being transitioned from PSBA to QPS
HR Principal Consultant
Queensland Police Service
07.2013 - 11.2014
- Provide advice to Senior Manager on the delegation of HR functions due to the organisation restructure
- Initiate and participate in a working group to develop training packages for state-wide distribution on HR functions
- Provide training and support to personnel in HR processes and practices whilst encouraging organisational socialisation
- Provide advice on the implementation of a centralised HR staffing model for number of areas within QPS
- Provide leadership, mentoring, training and support subordinate staff and colleagues in the realignment of their roles and responsibilities with the new centralised model
- Provide expert advice to Senior Management on an extensive range of HR issues to ensure business as usual while implementing significant change
- Participate in open forum discussions to identify the strategic direction of the HR Consultancy team to ensure a cohesive approach and direction
- Achievements include implementation of the centralising of HR services across QPS - inception the HRC team
- Provide leadership and guidance to subordinate staff and colleagues through the organisational restructure
- This included not only the development of work practices and reporting processes but emotional support to subordinates and colleagues having trouble adjusting to the massive organisational change
- Maintain a high level of service delivery while providing advice and support to Senior Management during a significant organisational change
Human Resource Manager
Queensland Police Service
07.2007 - 06.2013
- Provide advice to Senior Management on a wide range of HR issues including recruitment selection, workforce management, industrial issues, health and safety, absenteeism and injury management
- Provide and monitor human resource management services to ensure compliance with legislation, industrial provisions, policies and procedures
- Provide specialist information and advice on diverse and varied human resource and industrial issues
- Provide advice regarding organisational restructuring and the formulation of staffing submissions
- Overview Injury Management and Workplace Health and Safety for Operations activities provide high level advice to complex issues
- Overview and provide advice on recruitment activities and facilitate training and assessment of panel members
- Consult with the Business Manager regarding Shared Service initiatives
- Grievance investigation and resolution
- Manage a team of HR Practitioners in the performance of HR related functions including Injury Management and Workplace Health and Safety
- Provide leadership and guidance to several HR practitioners within the areas under my supervision
- Achievements include implementation of several HR related policies e.g
- Firearms & career transition
- Significant reduction in members on long term sick leave including medical retirement of 15 personnel
- Develop, and harness skills of staff members within the HR Unit which enhanced their ability to perform their roles - Injury Management Coordinators, Health and Safety Coordinators and HR Advisors
- Reconciliation and identification of staff to maximise resources to ensure operational requirements were met
- Completion of two rounds of the Voluntary Separation Program with minimal disruption to core business
- Formulated the Alternate Duties/Pregnancy Guidelines which was adopted state-wide
- State-wide review and Upgrading of Property Officer positions
Relieving: Employee Relations, Human Resource Division
Queensland Police Service
09.2010 - 12.2010
- Provide industrial relations advice across a broad section of the QPS
- Attended the Queensland Industrial Relations Commission and provide support and advice regarding QPS management action
- Participated in Consultative Committee Forums with Together Union and respective Union delegates
- Achievement: Actively participated in the formulation and negotiation of QPS Certified Agreement 2010
Skills
- Leadership
- Business Improvement
- Mentoring
- Oral Communication
- Written Communication
- Negotiation
- Consultation
- Interpersonal Skills
- Confidentiality
- Workload Prioritization
- Health/Work Life Balance
- Team Leadership
- Organizational Change Management
- Briefing Senior Management
- Networking
- Growth management
- Communications strategy
- Team leadership, training, and development
- Project Management
- Problem-solving abilities
- Multitasking
- Reliability
- Operational Efficiency
- Stakeholder engagement
- Conflict Resolution
- Strategic Partnerships
- Time management abilities
- Talent Acquisition
- Risk Management
- Problem-solving aptitude
Affiliations
- Australian HR Institute
- Australian Diversity Council
Professionalachievements
- PSBA Australia Day Award, Recognition for the commitment and support provided during the planning and preparation of the Human Resource arrangements for the G20 Summit.
- Queensland Police Service Commissioner’s Certificate, Outstanding performance in the planning, development and delivery of Operational Southern Cross.
- Queensland Police Service Medal, 30 years of Diligent and Ethical Service.
References
- Kurt Marsden, General Manager, Kurt.Marsden@psba.qld.gov.au, 3015 3319
- Alistair Dawson, Assistant Commissioner Queensland Police Service, Dawson.AlistairE@police.qld.gov.au, 0400 775 830
Professional Development
- Influencing up and out, Mercer, 2019
- Strategic Partnering for HR, Mercer, 2019
- Governance for Directors in the Public Service (AICD), 2018
- Aspire to Inspire Leadership Program, 2018
- Business Process Management Executive, 2017
- Process Analyst Foundations, 2017
- Building Leadership Style Phase 2, 2017
- QBalance - Leadership for women in Public Safety -AIPM, 2017
- Building Leadership Style Phase 1, 2016
- Internal Consultancy Skills Workshop, 2015
- Livingstone’s Employment Relationship Advisors, 2015
- PRINCE 2 – Project Methodology and Practitioner, 2014
- Fatigue Management, 2013
Certification
- Influencing up and out – Mercer 2019
- Strategic Partnering for HR – Mercer 2019
- Governance for Directors in the Public Service (AICD) 2018
- Aspire to Inspire Leadership Program 2018
- Business Process Management Executive 2017
- Process Analyst Foundations 2017
- Building Leadership Style Phase 2 2017
- QBalance - Leadership for women in Public Safety -AIPM 2017
- Building Leadership Style Phase 1 2016
- Internal Consultancy Skills Workshop – 2015
- Livingstone’s Employment Relationship Advisors 2015
- PRINCE 2 – Project Methodology and Practitioner - 2014
- Fatigue Management 2013
- JEMS & Job Analysis) – Mercer
• PSBA Australia Day Award – “…Your dedication and commitment is highly valued and you are receiving
Contribution to the successful delivery of human resources through the G20 Event
Timeline
Acting Executive Director, Human Resource Division
Queensland Police Service
11.2024 - Current
Director HR Services
Queensland Police Service
06.2021 - Current
Director, HR Consultancy
Public Safety Business Agency
04.2018 - 06.2021
Manager, HR Consultancy, HR Services
Public Safety Business Agency - PSBA
06.2016 - 03.2018
Project Lead
State Government Security Project
02.2015 - 05.2015
HR Principal Business Partner - A07
Queensland Police Service
11.2014 - 03.2016
HR Principal Consultant
Queensland Police Service
07.2013 - 11.2014
Relieving: Employee Relations, Human Resource Division
Queensland Police Service
09.2010 - 12.2010
Human Resource Manager
Queensland Police Service
07.2007 - 06.2013
Similar Profiles
Jessica EzzyJessica Ezzy
AO4 PROPERTY OFFICER at Mundingburra Police Station, Queensland Police ServiceAO4 PROPERTY OFFICER at Mundingburra Police Station, Queensland Police Service
Ashley HoyleAshley Hoyle
Police Officer at Queensland Police ServicePolice Officer at Queensland Police Service
Connor KaneyConnor Kaney
Police Officer at Queensland Police ServicePolice Officer at Queensland Police Service
Pepsi PikSai LIPepsi PikSai LI
Appointed Detective – Senior Constable at Queensland Police Service, Upper Mt. Gravatt Criminal Investigation BranchAppointed Detective – Senior Constable at Queensland Police Service, Upper Mt. Gravatt Criminal Investigation Branch
Ailysh Lewis-MillarAilysh Lewis-Millar
Support and Advocacy Worker at Micah ProjectsSupport and Advocacy Worker at Micah Projects