Beth Henry
Wakerley,QLD
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Carer
Five Good Friends
02.2023 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
Relationship Manager
Vinidex
12.2018 - 12.2019
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Customer Service Officer
Integria Healthcare, IHC
08.2016 - 09.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
Collections Officer
Collection House
09.2015 - 08.2016
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Apprentice Hairdresser
Bossy Hair
10.2008 - 11.2011
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
Education
Diploma - Nursing
Mater Education
Brisbane, QLD09.2023
Certificate III - Hairdressing
Bossy Hair
Brisbane, QLDMansfield State High School
Mansfield, QLD11.2007
Skills
- Dementia Care
- Personal Hygiene Assistance
- Recreational Activities
- Transportation Assistance
- Housekeeping tasks
- CPR Certified
- Time Management
Certification
- CPR certificate
- NDIS Worker Screening Check
- Police certificate
- Vaccinated Influenza
- Vaccinated Covid-19
Timeline
Personal Carer
Five Good Friends
02.2023 - Current
Relationship Manager
Vinidex
12.2018 - 12.2019
Customer Service Officer
Integria Healthcare, IHC
08.2016 - 09.2018
Collections Officer
Collection House
09.2015 - 08.2016
Apprentice Hairdresser
Bossy Hair
10.2008 - 11.2011
Diploma - Nursing
Mater Education
Certificate III - Hairdressing
Bossy Hair
Mansfield State High School
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