Beth Jenkins
Central Coast,NSW
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Haven Medical
09.2024 - 08.2025
- Ordered all office supplies and kept check on inventory levels.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimise appointment schedules and maximise daily patient flow.
- Coordinated with insurance providers to streamline the billing process and minimise any delays in reimbursement.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
Medical Receptionist
Grace & Hope Medical Care
01.2022 - 07.2024
- Use basic knowledge of medical terminology in daily office tasks.
- Evaluate daily schedules accommodating patient flow and minimising missed appointments.
- Scan and document new patient information in electronic health records for registration purposes.
- Schedule patients for appointments.
- Collect co-payments and co-insurance and issue appropriate receipts during check-in.
- Respond to emergencies, helping patients in distress and identify support resources.
- Type reports and correspondence, fostering internal and external communication.
- Screen incoming phone calls, taking messages or forwarding to appropriate staff.
- Maintain correspondence files to facilitate office operations.
- Greet patients immediately upon arrival, providing excellent customer service.
- Follow infection control procedures to prevent germs.
- Record patient and insurance payments, maintaining accurate financial records.
- Maintain confidentiality of personal and financial information, protecting patient rights and complying with regulations.
- Arrange hospital admissions/ any required reports to be on file.
- Train new staff, creating guides on the practice policies & how to assist doctors & patients requests.
- Opening and closing the practice.
Picker Packer
Woolworth's Distribution Centre
08.2021 - 12.2021
- Located and transferred materials between warehouse, manufacturing and production areas.
- Identified and located products within warehouse after reading orders.
- Adhered to safety and hygiene guidelines to optimise safe housekeeping and personal protection.
- Examined and inspected stock items for wear and defects, reported any damage to supervisors.
Housekeeper
Cleaning Co
06.2019 - 12.2019
- Prioritised work tasks and remained flexible to workload changes.
- Respected clients property and privacy.
- Having an eye for detail whilst still working in a timely manner.
Cafe Worker
Filippo's Café
02.2013 - 01.2018
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Greeting patients and taking orders.
- Washed dishes, glassware and silverware after meals.
- Preparing tables and presenting menus.
- Shopping for daily products for the cafe.
- Unloading products into storeroom.
- Serving meals and drinks.
Education
High School Diploma - undefined
Terrigal High School
Terrigal, NSW08.2014
Skills
- Data Entry Software
- Medical Report Preparation
- Front Desk Operations
- Organisation and Time Management
- Cleaning and Sterilising
- Critical Thinking
- Advising Patients
- Healthcare Administration
- Regulatory Documentation
- Patient Billing
- Referral Tracking
- Patient Eligibility Requirements
- Medical Records and Documentation
- Collecting Patient Specimens and Tests
- Complex Problem-Solving
- Teamwork and Collaboration
- Pharmacy Correspondence
- Calendar and Appointment Management
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Experience with subpoenas
- Transferring medical records to other health care providers
- Experience with remittances
- Debt collection
- Covering practice manager duties
- Banking and reconciliation
Certification
- RSA & RCG/ Food Handling Certificate
- Certificate 3 Real Estate Administration
- Full Drivers License
- Hand Hygiene Certificate
- Covid Training Certificate
- CPR Certificate
- Vaccine Storage and Cold Chain Management Certificate
Timeline
Medical Receptionist
Haven Medical
09.2024 - 08.2025
Medical Receptionist
Grace & Hope Medical Care
01.2022 - 07.2024
Picker Packer
Woolworth's Distribution Centre
08.2021 - 12.2021
Housekeeper
Cleaning Co
06.2019 - 12.2019
Cafe Worker
Filippo's Café
02.2013 - 01.2018
High School Diploma - undefined
Terrigal High School