Summary
Overview
Work History
Education
Skills
Timeline
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Beth Lavars

Deniliquin,NSW

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at interacting with staff at all levels of organization and public.

Overview

7
7
years of professional experience

Work History

Dental Receptionist

Local Dental
02.2023 - Current
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped patients complete necessary medical forms and documentation.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

Assets Officer

Homes Out West
10.2020 - 02.2023
  • Planned scheduled maintenance as part of preventive maintenance program.
  • Scheduled regular inspections of properties and facilities to manage wear and tear.
  • Collaborated with other departments to verify completion of maintenance tasks.
  • Monitored priorities and liaised between maintenance team, management and tradesmen delegating tasks to complete on time.
  • Forecasted and reviewed maintenance budgets to establish cost-effective measures.
  • Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Dental Nurse

Local Dental
10.2018 - 02.2020
  • Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
  • Followed practice procedures and protocols to maintain patient confidentiality.
  • Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
  • Utilized knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.

Store Manager

Riverina Bathroom And Tiles
01.2017 - 10.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • preparing and revising quotes and effectively conveying the quotes to customers and trades
  • Maintaining a high level of communication with customers and trades from quote to completion to ensure a seamless experience
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns and maintain ongoing connections
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.
  • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
  • monitored and maintained stock levels

Education

High School Diploma -

Barham High School
Barham, NSW
2014

Skills

  • exceptional communication skills (both verbal and written)
  • High level of attention to detail
  • Experience communicating and building professional relationships with trades
  • High level of knowledge in microsoft office, MYOB, D4W, Oasis, Greentree and the ability to quickly adapt to new technology
  • ability to think on my feet and problem solve to achieve best results for company and customer

Timeline

Dental Receptionist

Local Dental
02.2023 - Current

Assets Officer

Homes Out West
10.2020 - 02.2023

Dental Nurse

Local Dental
10.2018 - 02.2020

Store Manager

Riverina Bathroom And Tiles
01.2017 - 10.2018

High School Diploma -

Barham High School

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Beth Lavars