Beth Muller
Clayfield,QLD
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Industry Liaison Officer
Marist College Ashgrove
02.2023 - Current
- Provide administrative support to senior management including taking minutes, organising appointments and diaries; initiating and handling correspondence, monitoring telephone calls; establishing and maintaining filing systems
- Manage and analyse data
- Compile relevant meeting notes and publications e.g., newsletter articles
- Monitor Careers email and VET email inboxes
- Prepare purchase orders and provide Finance Department with information required for billing
- Update Daily Notices, Careers website (www.mcacareers.com.au)
- Learning Portal, and Careers classroom with relevant careers information
- Maintain Work Experience and Careers Link databases (Pathways 9)
- Maintain professional development in the VET & Careers area
- Support RTO external facilities to promote programs to students (i.e., Aviation Australia, Brisbane North West Trade Training Centre)
- Co-ordinate enrolment processes for students undertaking VET courses delivered onsite and externally including USI creation and managing SATs
- Co-ordinate the College’s work experience program including external programs (i.e., Police, Defence, Royal Brisbane Hospital)
- Establish, nurture and maintain working relationships with staff, students, parents, RTO’s and work experience hosts
- Cold call employers to promote and participate in our program
- Maintain a register of school-based apprenticeships/traineeships (SATs); work experience and VET in Schools students
- Liaise with Student Administration and Pastoral team re: appointments, absentee records and variations
- Liaise with employers on SAT processes, obligations in relation to college protocols
- Prepare supporting documents for each student’s work placement
- Notify Boarding of students attending WEX/TAFE requiring lunch and transport arrangements
- Ensure paperwork is complete and compliant in accordance with legislative requirements prior to students going on work experience and SATs
- Manage VET/Careers industry functions including parent information sessions
- Assist students with applications for at school University programs (ie
- UQ Enhanced Studies, Start QUT etc.)
- Assist students with resume preparation and job applications
- Manage SET Plan meeting and Academic tracking appointment schedule, including following up with ‘no shows’ and cancelled appointments
- Scan completed SET Plan documents to student TASS record
- Assist the Careers Counsellor with information for Year
- 12 QTAC process and EAS applications
- Assist the Careers Counsellor with Year 12 exiting data
- Weekly Primary Reception relief
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Collaborated with internal and external stakeholders to develop variety of on-campus recruitment events.
Studies Officer
Marist College Ashgrove
04.2022 - 02.2023
- Provided support to Heads of Middle and Senior School Curriculum, Curriculum Leaders, teachers and students in communication, teaching, assessment and records
- Multi-tasked & prioritised print production in a fast-paced environment
- Operated/trouble shot office/production equipment
- Assisted with exam preparation
- Maintained College documents - subject handbooks, interactive PDFs etc
- Controlled inventory of paper stores and stationery
- Cleared paper jams and replaced toner to maximize equipment efficiency.
- Operated Konica and Toshiba printers as well as large format printing equipment and laminators.
Office Manager
De Martini Fletcher Property
01.2022 - 03.2022
- Assisted with commercial property management, issued work & purchase orders, managed compliance, processed invoices, prepared quotations
- Provided administrative support to directors and senior staff, managed electronic diaries and organised meetings & events
- Coordinated digital marketing campaigns, managed social media and websites
- Oversaw general office functions, managed group communications and reception duties
- Responded to Common Area Maintenance (CAM) inquiries.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Foundation Fundraising & Admissions Officer
Somerville House Girls' School
10.2021 - 12.2021
- Provided administrative support to the Director of Philanthropy on matters such as fundraising, bequest identification and cultivation, prospective market identification, research analysis and copywriting
- Provided administrative support to the Admissions Manager on matters such as orientation events, school tours, prospective market identification
- Assisted with database management of enrolment prospects, alumnae and donors and maintained up to date biographical notes through direct client contact
- Other duties as directed
Senior School Administrator & Data Analyst
Somerville House Girls' School
07.2021 - 09.2021
- Acted as first point of contact and support for curriculum office and senior academic staff
- Provided administrative support to the Dean of Academic Programs in matters such as the QCAA process, award ceremonies, ICAS assessments, SET plan interviews, reporting and examination block
- Managed timetabling, TASS and School Box maintenance, subject changes and diary bookings
Foundation Officer & Alumni Liaison Officer
St Joseph’s Gregory Terrace
07.2019 - 02.2021
- Coordinated and managed donor and alumni events
- Completed daily electronic gift processing, online giving and receipting, bank reconciliations and monthly financial reporting
- Assisted with external audit process regarding donor records
- Provided secretariat support to Foundation Board and Old Boys’ Committee meetings
- Developed alumni event and fundraising collateral for promotion and publications
- Developed and executed the Annual Giving Day
- Administered valedictory appeal and capital campaigns
Accounts Payable Officer
St Joseph’s Gregory Terrace
04.2019 - 05.2019
- Processed creditor invoices and credit notes via TASS
- Prepared and processed one-off payments through Archdiocesan Development Fund online
- Maintained accounts payable master files
Finance and Administration Officer
Contract Positions
02.2011 - 09.2016
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Input all relevant transactions and supervised properly within accounting system.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Managed accurate and timely processing of over [Number] invoices per month.
- Coordinated accounts payable functions and improved workflow for [Number] staff members.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Customer Service Manager
Leo Muller Motors
01.2003 - 01.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Marketing Manager
Leo Muller Motors
01.1990 - 01.2003
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Performed market segmentations, targeting and positioning for each product line.
Education
MBA - Marketing
Bond University
Gold Coast, QLDMaster of Arts - Public Relations
Bond University
Gold Coast, QLDBachelor of Arts - English Literature
University of Queensland
Brisbane, QLDDiploma - Interior Design
Inchbald School
London, United KingdomCertificate - Copywriting
Award School
Brisbane, QLDSkills
- Skilled in
- Microsoft Office, TASS Web, Adobe InDesign, Pathways 9, Trybooking, Funraisin, Charidy, Donor Perfect, Laserfiche, Bpoint, Yardi Voyager
- Private School Familiarity
- Workflow Processes
- Recordkeeping
- Business Analysis
- Interpersonal Ability
- Accounts Payable and Accounts Receivable
- Organizational Standards
- Complex Problems Analysis
- Customer Experience
- Business Process
- Maintain Systems
- Education Administration
- Issue Resolution
- Project Planning
- Confidential Records Management
- Operational Efficiency
- Report Generation
- School Requirements
- Records Management Systems
- Verbal and Written Communication
- Parent Liaison
- Large-Scale Events Planning
- External Communications
- Customer Satisfaction
- Office Supplies and Inventory
- Advertising Initiatives
- Data Analysis
- Team Collaboration
- Organizational Systems
- Policy and Procedure Implementation
- Coordinate Supplies
- Coordinate Events
Certification
Certificate in First Aid and CPR (First Aid Pro, QLD)
Current Blue Card Holder
Timeline
Industry Liaison Officer
Marist College Ashgrove
02.2023 - Current
Studies Officer
Marist College Ashgrove
04.2022 - 02.2023
Office Manager
De Martini Fletcher Property
01.2022 - 03.2022
Foundation Fundraising & Admissions Officer
Somerville House Girls' School
10.2021 - 12.2021
Senior School Administrator & Data Analyst
Somerville House Girls' School
07.2021 - 09.2021
Foundation Officer & Alumni Liaison Officer
St Joseph’s Gregory Terrace
07.2019 - 02.2021
Accounts Payable Officer
St Joseph’s Gregory Terrace
04.2019 - 05.2019
Finance and Administration Officer
Contract Positions
02.2011 - 09.2016
Customer Service Manager
Leo Muller Motors
01.2003 - 01.2011
Marketing Manager
Leo Muller Motors
01.1990 - 01.2003
MBA - Marketing
Bond University
Master of Arts - Public Relations
Bond University
Bachelor of Arts - English Literature
University of Queensland
Diploma - Interior Design
Inchbald School
Certificate - Copywriting
Award School
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