Beth Nicholson
Piara Waters,WA
Summary
Enthusiastic and adaptable individual on a working holiday visa, seeking casual work opportunities. With a strong work ethic and a friendly demeanour, I thrive in dynamic environments and am eager to contribute to diverse teams. Experienced in waitressing, retail and administrative work, I possess excellent communication skills and a willingness to learn. Passionate about immersing myself in local culture while gaining practical experience, I am committed to providing exceptional service and support in every role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Office
09.2023 - 10.2024
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Improved store appearance with effective merchandising and creative displays.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Sales Assistant
Mango
03.2022 - 10.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Office Administrator
R. Taylor & Sons
02.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Waitress
Lanark Golf Club
08.2017 - 02.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor of Arts - International Fashion Branding
Glasgow Caledonian Unoversity
Glasgow, Scotland07-2023
Skills
- Punctuality
- Cash Handling
- Cash Register Operation
- Goal-Oriented
- Visual Merchandising
- POS Terminal Operation
- Sales expertise
- Store maintenance
- Opening and closing procedures
- Stock management
- Building rapport
- Customer Service
- Teamwork and Collaboration
Certification
RSA
Timeline
Retail Sales Assistant
Office
09.2023 - 10.2024
Retail Sales Assistant
Mango
03.2022 - 10.2023
Office Administrator
R. Taylor & Sons
02.2021 - 03.2022
Waitress
Lanark Golf Club
08.2017 - 02.2021
RSA
Bachelor of Arts - International Fashion Branding
Glasgow Caledonian Unoversity
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