Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

Beth Parish

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 5 years of experience in team leadership in the McDonald's industry. Background includes sales, management and customer service in fast-paced settings, inventory management and more!

Overview

5
5
years of professional experience

Work History

Restaurant Manager

McDonald's
05.2019 - 02.2024
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Customer Service Officer

Coates Hire
10.2018 - 05.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Completed data entry to record call notes, suggestions and questions.

Education

TAFE Queensland/McDonalds Australia Limited

High School Diploma -

Bundaberg North State High School
Bundaberg North, QLD
12.2016

Skills

  • Schedule Coordination
  • Staff Management
  • Recruitment
  • Customer Engagement
  • Operations Management
  • Inventory Control

References:

McDonald's South Bank (Supervisor)

Cameron Simeon - cameron.simeon@au.stores.mcd.com


McDonald's South Bank (Supervisor)

Louise Menagh - louise.menagh@au.stores.mcd.com

Timeline

Restaurant Manager

McDonald's
05.2019 - 02.2024

Customer Service Officer

Coates Hire
10.2018 - 05.2019

TAFE Queensland/McDonalds Australia Limited

High School Diploma -

Bundaberg North State High School

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Beth Parish