Beth Reizes
Turramurra,NSW
Summary
Dedicated and highly motivated Marketing Manager with proven proficiency in leading effective marketing strategies to improve customer engagement, brand awareness and drive sales. Possesses strong communication skills, creativity and knowledge of market trends and CRM platforms. Excited to tackle new challenges in the digital marketing space.
Overview
12
12
years of professional experience
Work History
Product and Customer Marketing Manager
STAEDTLER
06.2022 - Current
- Developed and executed multi-channel digital and traditional marketing campaigns, optimising brand awareness and maximising sales opportunities.
- Provided regular reports on campaign performance metrics, ROI, and other KPIs.
- Created engaging marketing collateral, advertisements, and trade show materials by collaborating with external agencies and printers.
- Coordinated and worked collaboratively with internal stakeholders to ensure alignment between business objectives and marketing initiatives.
- Evaluated market competitors, generating an in-depth landscape map to recognise effective competitor tactics and opportunities for improvement within our marketing approach.
- Maintained an understanding of industry trends in order to recommend appropriate marketing strategies.
- Led key activations of in-store retail promotions and product display solutions at Big W and Woolworths.
Ecommerce & Digital Specialist
Pandora
09.2020 - 06.2022
- Assisted in the management of multiple brand social media accounts, maintaining consistent content posting and timely responses to customers and followers.
- Contributed to special projects involving promotional material, website functionality enhancement, team product knowledge development, and promotional offer terms and conditions.
- Oversaw payment gateway systems and conducted transaction reviews to safeguard against cyber threats and protect customer information.
- Analysed eCommerce sales data, conversion rates, and paid marketing statistics to identify customer purchase patterns, popular products, and stock availability.
- Implemented a new platform and process for all AU & NZ online returns, including portal management, data uploads, reporting, and correspondence with warehouse and logistics teams.
Customer Service Supervisor & Administration Assistant
CostumeBox.com.au
07.2018 - 08.2020
- Supervised customer service team and assisted department manager.
- Managed roster creation, recruitment efforts, and provided continuous training for team members to meet daily KPIs.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer enquiries were handled in accordance with company standards and values.
- Effectively handled tasks on the Shopify platform, such as product uploads, stock maintenance, and product descriptions.
Merchandise and Sales Consultant
Coca-Cola Amatil
12.2017 - 07.2018
- Managed the sale of existing Coca-Cola products and launched new products to vendors in my assigned region.
- Coordinated and executed merchandise planograms in vendor locations while ensuring regular stock orders for replenishment.
- Demonstrated strong stakeholder interaction skills and ability to work independently in a dynamic, travel-based role.
- Analysed customer needs and preferences to recommend appropriate products.
Retail Assistant
Anaconda Belrose
02.2014 - 12.2017
Front Counter Crew Member
McDonald’s Forestway
03.2012 - 06.2013
Education
Bachelor of Management - Events
University of Technology Sydney
06.2020
Mercy Catholic College Chatswood
12.2015
Skills
- Marketing Campaign Development
- Team Collaboration
- Market Research Analysis
- Data-driven decision-making
- Brand Development
- Customer Relationship Management software (CRM)
Personal Information
Date of Birth: 03/16/97
References
Available upon request
Timeline
Product and Customer Marketing Manager
STAEDTLER
06.2022 - Current
Ecommerce & Digital Specialist
Pandora
09.2020 - 06.2022
Customer Service Supervisor & Administration Assistant
CostumeBox.com.au
07.2018 - 08.2020
Merchandise and Sales Consultant
Coca-Cola Amatil
12.2017 - 07.2018
Retail Assistant
Anaconda Belrose
02.2014 - 12.2017
Front Counter Crew Member
McDonald’s Forestway
03.2012 - 06.2013
Bachelor of Management - Events
University of Technology Sydney
Mercy Catholic College Chatswood
Similar Profiles
Francis Van DommelenFrancis Van Dommelen
International Sales Manager at STAEDTLERInternational Sales Manager at STAEDTLER
Naedira SafitriNaedira Safitri
Personal Assistant at PT Staedtler IndonesiaPersonal Assistant at PT Staedtler Indonesia
Noemi Ubeda RodriguezNoemi Ubeda Rodriguez
Junior Beteiligungscontrolling at Staedtler Mars GmbH & Co. KGJunior Beteiligungscontrolling at Staedtler Mars GmbH & Co. KG