Beth Ryan
Horsham,VIC
Summary
Dynamic Operational Manager with a proven track record at previous employment productivity and customer satisfaction through effective communication and strategic decision-making. Skilled in operational efficiency management and employee training, I implemented innovative solutions that reduced costs and optimized processes, driving long-term organizational growth.
Overview
2026
2026
years of professional experience
Work History
Cooking and Waitressing
Horsham Clubs /restaurants
Jan - 01.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Collaborated with management team to develop new menu items.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work
Gaming Supervisor
Gaming Supervisor
08.2025 - Current
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs..
- Promoted safety awareness among staff members by enforcing strict adherence to established security protocols.
- Reset and refilled machines following major payouts.
- Trained, supervised and evaluated workers.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Monitored patrons for signs of compulsive gambling.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
Group Managing Director
B&R CARRIERS
02.1994 - 08.2025
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Onboarded new employees with training and new hire documentation.
- Led cross-functional teams to achieve organizational goals and drive project success.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Enhanced employee satisfaction rates by creating supportive work environments that fostered teamwork and efficient problem-solving capabilities.
Shop Owner
RYANS CORNER
11.2017 - 06.2022
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Collaborated with suppliers to negotiate pricing terms and ensure timely delivery of goods for sale in the store.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
Gaming Supervisor
Westside Recreation Centre
03.2019 - 02.2022
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.
- Established high standards for guest service excellence while overseeing the performance of casino personnel directly under my supervision.
- Boosted customer loyalty by creating engaging promotions that encouraged repeat visits from valued patrons.
- Promoted safety awareness among staff members by enforcing strict adherence to established security protocols.
- Improved team performance by conducting regular training sessions on gaming rules, procedures, and customer service techniques.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Participated in regular meetings with upper management, providing insightful input and recommendations to drive strategic decision-making processes.
- Evaluated team members regularly to identify areas for professional development opportunities or disciplinary action as needed.
- Streamlined operations by implementing effective scheduling strategies to optimize staff coverage during peak hours.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Fostered a positive work environment through effective communication, teamwork, and recognition of employee achievements.
- Reset and refilled machines following major payouts.
- Trained, supervised and evaluated workers.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Skills
- Client support
- Operational efficiency management
- Effective strategic decision-making
- Effective team leadership
- Employee training
- Effective team leadership
- Operational enhancements
- Analytical problem-solving
- Process optimization
- Employee training
- Performance analysis
- Incident resolution management
Timeline
Gaming Supervisor
Gaming Supervisor
08.2025 - Current
Gaming Supervisor
Westside Recreation Centre
03.2019 - 02.2022
Shop Owner
RYANS CORNER
11.2017 - 06.2022
Group Managing Director
B&R CARRIERS
02.1994 - 08.2025
Cooking and Waitressing
Horsham Clubs /restaurants
Jan - 01.2020
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