Beth Stevanovic
Roxburgh Park,Vic
Summary
Driven Assistant Store Manager with a proven track record at McDonald's, adept in POS systems operations and team leadership. Excelled in enhancing store efficiency and customer satisfaction through strategic problem-solving and effective employee coaching. Achieved significant KPIs by optimizing labor projections and store operations, demonstrating a keen ability to negotiate and manage resources effectively. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
McDonalds
04.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Met KPI in-store, through labour projections and store efficiency, looking towards labour results, in-store sales, P&L's.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Have done worked around a rostering system in order efficiently and effetely maximise crew potential within a store based level
Education
Rosehill Secondary Collage
Niddrie12.2022
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- POS systems operations
- Hiring and Training
- Employee Coaching
Timeline
Assistant Store Manager
McDonalds
04.2020 - Current
Rosehill Secondary Collage
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