Summary
Overview
Work History
Education
Skills
Training
Professional Highlights
Career Overview
Timeline
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Beth Stewart

Adelaide,SA

Summary

Commercially astute professional with over 15 years of experience in sales, account management, and leadership across diverse industries. Proven track record in negotiating win/win partnerships and delivering strategic account management that meets performance targets. Skilled in developing and leading high-performing sales teams to foster sustainable client relationships. Adept at problem-solving and introducing innovative ideas to drive commercial success while maintaining strong client and colleague engagement.

Overview

19
19
years of professional experience

Work History

Key Account Manager Water/Energy

IXOM
10.2020 - Current

Achieved consistent revenue growth by implementing strategic sales plans across key accounts.

Negotiated favorable contract terms, driving revenue with major accounts.

Managed complex contract negotiations, securing long-term partnerships with key clients.

Developed customized proposals showcasing IXOM’s product value to potential clients.

Organized industry events and conferences to promote IXOM solutions and network effectively.

Built strong relationships with customers to foster long-term business growth.

Collaborated with management to provide customer feedback, recommending operational improvements based on trends.

Set and achieved defined company sales goals while negotiating contract renewals for sustained commitments.

Business Consultant

Super Suction SA
01.2019 - 01.2020
  • Analyzed existing practices to identify weaknesses and develop solutions for Super Suction SA.
  • Consulted with clients to determine business drivers and recommend best practice solutions.
  • Reviewed WHS, Environmental, Quality Policies, and Standard Operating Procedures to ensure compliance.
  • Increased team engagement through development and implementation of performance appraisal processes.
  • Performed analysis of client data to uncover growth opportunities within existing accounts.
  • Formulated strategies for new business development targeting Tier 1 clients.
  • Completed contracts and tenders for Tier 1 clients efficiently.
  • Enhanced operational effectiveness by aligning business practices with industry standards.

Corporate Account Manager

Ecolab, Queensland
01.2017 - 01.2018
  • Managed portfolio of existing national and international corporate accounts while cultivating new customer relationships.
  • Utilized consultative selling techniques to engage customers and assess key business drivers.
  • Developed strategic plans that improved operations, resulting in enhanced returns for Ecolab’s food and beverage division.
  • Promoted Ecolab's comprehensive solutions across multiple organizational levels within accounts.
  • Successfully re-signed significant global dairy partner for three years, ensuring annual price increase of $4M.
  • Established new corporate partnership with Treasury Wine Estates post-best practice audit.
  • Negotiated new contracts, coordinating efforts with Finance and Legal departments during closure.
  • Identified emerging customer segments, managing sales processes to achieve growth target of $1M.

National Business Development Manager

Coles Online, Queensland
01.2014 - 01.2017
  • Directed B2B Account Managers in growing Coles Online sales across various key industries.
  • Achieved over $20M in new account sales growth with a 30% increase.
  • Managed comprehensive B2B sales and marketing strategy, including Flybuys campaigns and stakeholder engagement.
  • Implemented a new team structure that sustained quality service while driving revenue growth.
  • Reduced administrative workload of sales team to one day per week through Salesforce CRM implementation.
  • Maintained exemplary 2% lapse rate for key accounts compared to 11% for non-managed accounts.
  • Provided ongoing coaching and subject matter expertise for B2B Account Managers daily.
  • Functional lead for Coles Online customer experience program, enhancing service delivery and revenue.

B2B Business Development Manager (QLD/NT)

Coles Online
01.2013 - 01.2014
  • Oversaw account management for B2B clients in QLD/NT and national offices.
  • Achieved new sales from key sectors including child care centres and aged care facilities.
  • Identified and nurtured customer prospects throughout the sales cycle.
  • Delivered continuous support for key accounts through proactive management.
  • Realized a 23% revenue increase for Coles Online B2B accounts in QLD/NT.
  • Contributed to a 25% growth in overall B2B revenue alongside Coles Supermarket and Wesfarmers Business.

Manager – International & National Tourism Sales

Queensland Rail Travel
01.2010 - 01.2013
  • Developed and executed strategic business planning, expanding sales from international and national partners.
  • Led a multidisciplinary sales team to secure new business and enhance brand awareness.
  • Increased trade partnerships with national retail chains and domestic wholesalers, boosting revenue growth.
  • Conducted annual key account reviews to analyze profitability and negotiate preferred agreements.
  • Achieved highest recorded sales growth in Queensland Rail Travel’s history at $25M.
  • Managed sales and marketing strategy to optimize distribution of QRT suite of products.
  • Championed safety initiatives supporting Queensland Rail’s journey to Zero Harm.
  • Collaborated with Scotwork to redesign sales negotiation training, achieving $50K ROI within two months.

National Sales Manager - Travel & Tourism Sales

QR Passenger Services Group
01.2008 - 01.2010
  • Expanded retail and wholesale distribution of Traveltrain suite through targeted sales strategy.
  • Established strong partnerships with senior management of national retailers and wholesalers to boost revenue.
  • Created exclusive group tour program for NRMA Motoring Magazine, resulting in $650K in new sales.
  • Secured NRMA Preferred Partnership, aiming for $1.2M in annual sales.
  • Trained sales team to effectively identify potential accounts and meet direct customer sales goals.

National Account Manager - Traveltrain Holidays

QR Passenger Services Group
01.2007 - 01.2008
  • Managed account portfolios for retail and wholesale trade across Australia to drive sales growth.
  • Created targeted sales call plans to enhance profitability from existing accounts and acquire new clients.
  • Collaborated with National Sales Manager to formulate a comprehensive national sales strategy aligned with marketing goals.
  • Analyzed individual accounts for growth potential and ROI, managing budgets effectively.
  • Conducted annual commission reviews while tracking performance metrics and reporting results regularly.
  • Partnered with cross-functional teams to generate innovative ideas aimed at improving customer experience.

Education

Graduate Certificate Professional Management -

Australian Institute Of Management
Brisbane

Management Diploma Customer Service -

Customer Service Institute of Australia
Brisbane, QLD

Skills

  • Negotiation skills
  • Resilience and determination
  • Stakeholder collaboration
  • Team leadership qualities
  • Networking expertise
  • Commercial awareness
  • Solution-oriented approach
  • Business acquisition strategies

Training

  • Australian Institute of Management - Graduate Certificate Professional Management
  • Customer Service Institute of Australia - Management Diploma Customer Service
  • Scotwork Alumnus - Advanced Negotiation Skills
  • Queensland Rail Greater Leadership Team - Leading Others Program
  • Executive Pursuit - Presentation & Negotiation Skills, Effective Account Management
  • Salesforce CRM - Salesforce Administrator
  • Wilson Learning - Counselor Salesperson Program

Professional Highlights

  • Re-signed a large global partner (out of contract 6 years) for 3-year term incl annual price increase = $4M p.a (Ecolab).
  • Secured partnership with global wine brand, 1yr term (Ecolab).
  • Increased B2B customer sales by 30% delivering greater than $20M.
  • Managed the Coles Online B2B sales and marketing strategy to grow new and retain existing customers, supporting overall B2B revenue growth to $100M.
  • Implemented a B2B priority customer service program and value proposition for Coles Online call centre and in-store operations teams, achieved 2% key account lapse rate (non-key account managed lapse rate 11%).
  • Achieved the highest recorded sales growth in Queensland Rail Travel’s history +$25M.
  • Increased Coles Online B2B existing and new key accounts revenue for QLD/NT markets by 23%.
  • Managed the QRT sales and marketing strategy to expand the retail and wholesale trade distribution of QRT suite of products, using a product specific and marketplace focus.

Career Overview

  • Super Suction SA - Business Consultant - 2019-2020
  • Ecolab, Queensland - Corporate Account Manager Food & Beverage ANZ - 2017-2018
  • Coles Online, Queensland - National (B2B) Business Development Manager - 2014-2017
  • Coles Online, Queensland - B2B Business Development Manager (QLD) - 2013-2014
  • Queensland Rail Travel - Manager – International and National Sales - 2010-2013
  • QR Passenger Services - National Sales Manager - 2008-2010
  • QR Passenger Services - National Account Manager - 2007-2008
  • Professional Experience Prior to 2007 includes: A variety of management and executive level roles across the Transport and Travel industries.

Timeline

Key Account Manager Water/Energy

IXOM
10.2020 - Current

Business Consultant

Super Suction SA
01.2019 - 01.2020

Corporate Account Manager

Ecolab, Queensland
01.2017 - 01.2018

National Business Development Manager

Coles Online, Queensland
01.2014 - 01.2017

B2B Business Development Manager (QLD/NT)

Coles Online
01.2013 - 01.2014

Manager – International & National Tourism Sales

Queensland Rail Travel
01.2010 - 01.2013

National Sales Manager - Travel & Tourism Sales

QR Passenger Services Group
01.2008 - 01.2010

National Account Manager - Traveltrain Holidays

QR Passenger Services Group
01.2007 - 01.2008

Graduate Certificate Professional Management -

Australian Institute Of Management

Management Diploma Customer Service -

Customer Service Institute of Australia
Beth Stewart