Bethan McKeating
Melbourne,Australia
Summary
Business Management graduate with a passion for hospitality, currently looking for a full-time position in a customer service facing role. A hardworking, friendly, creative, and enthusiastic individual ready to take on any challenge, adapt to changes, learn new skills, and begin new chapters. Available immediately.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
The Eagle at Barrow
Barrow, England
08.2024 - 01.2025
- Led, trained and supervised FOH staff, ensuring high performance and adherence to standards, while managing staff rosters in the absence of the General Manager
- Delivered exceptional service, resolving customer complaints and ensuring satisfaction, while building rapport with guests to drive to enhance loyalty and encourage repeat business
- Assisted in managing daily financial operations including cash handling, balancing registers, and reconciling sales reports
- Managed opening and closing duties, ensuring the restaurant was fully prepared for service and properly closed
- Conducted regular inspections of the coffee station, dining areas, and restrooms to maintain cleanliness and comply with health regulations
- Managing inventory and stock levels to reduce waste and ensure readiness
Head Waitress
The Three Fishes
Mitton, England
11.2023 - 08.2024
- Led, trained and supervised the wait staff, assigning tasks, and motivating team members
- Ensuring high standards of service and customer satisfaction
- Handling transactions and undertaking end of day cash up
- Ensuring restaurant is set to standard and inspecting table layouts, while maintaining a clean and hygienic workspace and ensuring stock levels are replenished
Various Roles
10.2016 - 08.2023
- Held a variety of bar/front of house roles at The Eagle at Barrow, The Stone Roses Bar York, The Lower Buck, and Eaves Hall Country House Hotel
Ski Instructor
Lake Louise Ski Resort
Alberta, Canada
12.2021 - 04.2023
- Instructing and coaching resort guests of all ages and abilities, teaching new skills and techniques to help improve their ability in all terrain on the mountain
- Completion of reports and relevant administration forms as and when required
- Ensuring and promoting safety to all guests, providing excellent customer service, and a level of care to children equal to that of a careful and prudent parent
Business Development Manager
RejuvaMed Health & Wellness
Lancashire, England
07.2020 - 11.2021
- Developed and implemented marketing strategies, creating videos and targeting audiences to boost engagement and following
- Assisted in development of new policies for treatments and services
- Contributed to the implementation of new services and patient pathways, ensuring adherence to Care Quality Commission regulations
- Managed bookings via phone, email, and in-person, handling enquiries and complaints while delivering exceptional one-on-one customer service
Business Development Assistant (Placement)
RejuvaMed Health & Wellness
Lancashire, England
06.2018 - 08.2019
Receptionist
RejuvaMed Health & Wellness
Lancashire, England
01.2016 - 09.2016
Education
BA(Hons) - Business Management (with placement)
York St. John University
07.2020
GCSEs - 11 (A*-C)
Queen Elizabeth’s Grammar School & Sixth Form
Blackburn07.2016
A2 Levels - Economics (D), Psychology (D), Biology (D)
Queen Elizabeth’s Grammar School & Sixth Form
Blackburn07.2016
Skills
- Quick Learner
- Adaptable
- Problem-Solving
- Open-Minded
- Flexible
- Interpersonal skills
- Teamwork
- Independence
- Social Media Management Skills
- Time Management
- Opening and closing procedures
- Wine and beverage service
- Training and mentoring
- Employee scheduling
- POS system
Volunteer Experience
Good Samaritan School, Kampala, Uganda, 07/01/15, Volunteered for two weeks at the Good Samaritan School, supporting orphaned children with education and well-being.
Certification
- RSA certificate
- Food safety certificate
- Barista trained
- WSET Level 1 Certificate
- Emergency First Aid Certificate
References
References available upon request.
Timeline
Assistant Restaurant Manager
The Eagle at Barrow
08.2024 - 01.2025
Head Waitress
The Three Fishes
11.2023 - 08.2024
Ski Instructor
Lake Louise Ski Resort
12.2021 - 04.2023
Business Development Manager
RejuvaMed Health & Wellness
07.2020 - 11.2021
Business Development Assistant (Placement)
RejuvaMed Health & Wellness
06.2018 - 08.2019
Various Roles
10.2016 - 08.2023
Receptionist
RejuvaMed Health & Wellness
01.2016 - 09.2016
BA(Hons) - Business Management (with placement)
York St. John University
GCSEs - 11 (A*-C)
Queen Elizabeth’s Grammar School & Sixth Form
A2 Levels - Economics (D), Psychology (D), Biology (D)
Queen Elizabeth’s Grammar School & Sixth Form
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