Bethan Wilkinson
Tamborine Mountain,Australia
Summary
Enthusiastic and dedicated professional with a Certificate III and Certificate IV in Educational Support, currently pursuing a Certificate III in Early Childhood Education. Passionate about working with kids and fostering their development in a supportive environment. Committed to creating a positive and nurturing atmosphere that encourages growth and curiosity.
Overview
14
14
years of professional experience
Work History
Snack Shop Assistant
Tamborine Mountain College
01.2024 - Current
- Purchasing stock from various suppliers to ensure choice and availability for students.
- Preparation of online snack shop orders.
- Assisted with training new shop assistants in store policies and procedures.
- Maintained work area organisation and cleanliness to uphold production levels and safety standards.
- Organised store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organised store.
- Managed inventory levels on the shop floor, ensuring stock is replenished as needed.
- Received items and orders and checked items for quality and accuracy against documentation.
- Operated the cash register to process customer purchases accurately and efficiently.
- Ensuring students adhere to school policies when attending and assisting at the snack shop.
- Ensuring the area is clean and hazard-free.
- Manage cash transactions and maintain accurate financial records.
- Ensure compliance with food safety and hygiene standards.
Claims Assistant
Gallagher Bassett
01.2023 - 01.2024
- Company Overview: ICARE Workers Compensation Claims Assistant
- Prepare written correspondence for injured workers, employers, medical practitioners & legal representatives
- Registration of new claims and data reviews.
- Maintain data with GB and regulators’ systems
- Communicating with clients, insurers and suppliers to ensure claims are progressing
- Ensuring files are thorough and up to date
- Issue notices and reminders of appointments to injured workers
- Participate in key business projects and initiatives including testing new systems, learning and development
- Compliance with the Privacy Act and other relevant legislation
- Deliver high quality customer service towards all parties involved in the claims operations and those customers in the claim process within acceptable timeframes and requirements
- Delivering high quality claims management to all stakeholders
- Participating in internal / external stakeholder meetings
- ICARE Workers Compensation Claims Assistant
- Analysed claims data to identify trends and recommend changes to reduce risk and prevent fraud.
- Set up meetings, medical appointments and depositions.
- Collaborated with team members to develop strategies for resolving difficult cases quickly and efficiently.
- Generated correspondence to customers regarding claim decisions or other pertinent information.
- Responded to customer inquiries regarding status of claims.
- Assisted new policyholders with processing claims.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Verified policy coverage details for each claim submitted.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Handled modification and updating of policies.
- Maintained up-to-date knowledge of applicable laws and regulations governing the industry.
- Performed data entry into the company's computer system to document all activity related to claims processing.
Claims Assistant
Aviso Broking
01.2023 - 12.2023
- Lodgement of motor claims using broker and insurer systems
- Diarising claims for follow up
- Reading PDS & schedules to ensure correct coverage and liaising with brokers
- Communicating with clients, insurers and suppliers to ensure claims are progressing
- Attended monthly meetings with upper management personnel in order discuss any outstanding challenges encountered while processing high volume workloads.
- Developed relationships with external stakeholders such as medical providers and employers, in order to obtain necessary information for successful claims resolution.
- Participated in regular training sessions designed to keep up-to-date on industry laws and regulations pertaining to insurance claims handling practices.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Maintained case files and oversaw transmissions between offices.
- Maintained accurate records related to all aspects of the claims process.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Assisted new policyholders with processing claims.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Answered inquiries from customers regarding their individual claims status.
- Opened, sorted and monitored claims.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Worked closely with underwriting and risk management teams to provide insights from claims experiences.
2IC Manager
Tamborine Mountain Bowls Club
01.2016 - 12.2023
- Managing the bar and TAB including all gaming machines & Keno
- Working solely or within a team
- Accounts including daily banking, wages
- Licensing requirements
- Seasonal event planning
- Shift scheduling
- Analysed financial reports for cost savings opportunities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Planned and coordinated special events to boost customer numbers and profits.
- Restocked beer and liquor regularly and after special events.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Poured wine, beer and cocktails for patrons.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Reorganised bar stations to streamline service flow.
- Monitored patron alcohol consumption to encourage safety.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Hospitality Worker
Compass Group
01.2016 - 12.2016
- Maintained knowledge of daily specials and promotions offered by the restaurant.
- Welcomed customers to property and offered immediate assistance with needs.
- Handled alcohol service for guests over age of 21.
- Assisted guests by promptly responding to questions, requests and concerns.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Cleaned and sanitised work areas throughout shift including counter tops, floors, equipment.
- Assisted in training new staff members on restaurant operations and procedures.
- Followed proper cash handling procedures when accepting payments from customers.
- Adhered to food safety and handling protocols to maintain a hygienic service environment.
- Ensured all dishes were served at the correct temperature and presentation.
- Assisted servers in setting up tables for guests.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Greeted guests with friendliness and professionalism.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Communicated with chefs regarding potential menu changes or specials for the day.
Bar Staff Member
Fox & Hounds Restaurant
01.2015 - 12.2015
- Maintained knowledge of daily specials and promotions offered by the restaurant.
- Welcomed customers to property and offered immediate assistance with needs.
- Handled alcohol service for guests over age of 21.
- Assisted in seating guests and ensuring they were comfortable.
- Assisted guests by promptly responding to questions, requests and concerns.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Computed bills, collected payments and made change for guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus and answered questions regarding items.
- Assisted in seating guests at tables or booths.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained a clean workstation by restocking supplies, wiping down counters.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Bussed tables as needed during peak hours.
- Prepared salads, appetisers, and garnishes to assist kitchen staff.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Waitress
Masala Shanti Indian Restaurant
01.2011 - 12.2014
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Processed payments accurately using cash registers or point-of-sale systems.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Filled condiments and napkin containers during slack periods.
- Managed multiple tasks simultaneously while remaining organised under pressure.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Implemented feedback from customers to improve service quality and menu offerings.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Answered questions about menu selections and made recommendations when requested.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Set up dining room to meet hospitality and service standards.
- Ensured that all orders were taken correctly and in a timely manner.
- Stocked service areas with supplies during slow periods.
Administration Duties
Wymark Sirius Insurance Brokers
01.2012 - 12.2012
- Answering telephones
- Filing using a paperless electronic filing system
- Checking documents
- Preparing renewal documentation and assisting Account Managers
- Organising stationery
- Checking incoming faxes and distributing mail
Education
Tamborine Mountain College
11.2014
Certificate III - School Based Education Support
Certificate IV - School Based Education Support
Advanced First Aid, CPR & Low Voltage Rescue
Barista Course
RSA
RSG
Skills
- Customer service
- Time management
- Teamwork
- Communication
- Problem-solving
- Organisation
References
Available upon request.
Unpaid Work Experience
Administration Duties, Wymark Sirius Insurance Brokers, 01/01/12, Answering telephones, Filing using a paperless electronic filing system, Checking documents, Preparing renewal documentation and assisting Account Managers, Organising stationery, Checking incoming faxes and distributing mail
Timeline
Snack Shop Assistant
Tamborine Mountain College
01.2024 - Current
Claims Assistant
Gallagher Bassett
01.2023 - 01.2024
Claims Assistant
Aviso Broking
01.2023 - 12.2023
2IC Manager
Tamborine Mountain Bowls Club
01.2016 - 12.2023
Hospitality Worker
Compass Group
01.2016 - 12.2016
Bar Staff Member
Fox & Hounds Restaurant
01.2015 - 12.2015
Administration Duties
Wymark Sirius Insurance Brokers
01.2012 - 12.2012
Waitress
Masala Shanti Indian Restaurant
01.2011 - 12.2014
Tamborine Mountain College
Certificate III - School Based Education Support
Certificate IV - School Based Education Support
Advanced First Aid, CPR & Low Voltage Rescue
Barista Course
RSA
RSG
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