Bethan Williams
Sydney ,NSW
Summary
Multi-tasking Programs Manager well-known for creating positive workplace culture and creating high quality customer experiences. Demonstrated ESG and People and Culture expertise, including facilitation, competitive offerings, pricing, and market positioning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Programs Manager
Bambuddha Group
03.2024 - Current
- Back end management of programs including online learning modules using the platform Kajabi. Modules offered include: Inclusive leadership, Kind leadership, Neurodiversity in the workplace, Modern Slavery, Bcorp, Sustainability and High performing teams.
- Updating client details in active campaign.
- Co facilitating group sessions with clients including : workplace culture, Responsible leadership, modern slavery.
- Communicating with clients and coaches to ensure a seamless customer experience.
Community Growth Lead
Bambuddha Group
03.2023 - 03.2024
- Bambuddha is a boutique ESG and People and Culture advisory and training group. responsibilities included:
- Ensure all coaching clients receive ongoing communication and manage customer journey from start to end
- Ensure all coaches are onboarded including regular checkins and coaching assignments allocated
- Facilitation and account management of program outcomes inline with scope of work for each client.
- Ensure all participants receive ongoing account management and communication.
- Ensure financial sustainability and payments mechanisms are functioning and clients are receiving receipts
- Maintaining the co work space including restocking, responding to enquiries and conducting space tours.
- Bambuddha reporting- Each year annual impact report, scholarship allocation value, amount of donated space
F+B Waiter
Zenith
05.2022 - 02.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Support Facilitator
Real Support Services
07.2021 - 07.2022
- Helping to provide respite for carers in the community by engaging the children in activities outside the home such as swimming, bike riding, arcades and teaching them communication and social skills
- Supervising family contacts between parents and children
- Completing thorough reports from the session and documenting observations and concerns.
Youth worker 2
Safe Places for Children
08.2017 - 07.2021
- Working within an integrative framework to provide a high level of care to young people who have experienced significant trauma
- Day to day responsibilities include: Helping to support young people through emotionally difficult times and teaching them new strategies to help them cope
- Conducting Life Space Interviews after incidents with young people to explore their feelings and the reasons for their behaviour and to discuss potential new coping strategies
- Assisting young people with getting to and from appointments, school and activities
- Encouraging young people to participate in positive activities
- Administering medication to young people if necessary
- Completing detailed shift reports after every shift
- Encouraging young people to participate in chores to earn pocket money and to engage with a healthy weekly menu planner
- Completing detailed critical incident reports which are distributed to stakeholders
- Assisting young people with the next step of their transition.
Support worker
Belfield Unit (ISP) Global healthcare and Disability
07.2016 - 08.2017
- Working within an integrated service unit supporting two patients with complex mental health issues
- Responsibilities include: Supporting patients with day to day tasks such as cooking, cleaning, planning activities and budgeting finances
- Providing patients with daily medication and PRN medication when required
- Recording case notes including describing patients interactions with staff, changes in presentation/mood, important events that have occurred on shift including any behaviours of concern and food and fluid intake ect
- Supporting patients in the community either completing tasks such as food shopping or partaking in activities
- Completing detailed incident reports when necessary
- Creating therapeutic relationships with patients and helping them set achievable goals for the future.
Healthcare Assistant
Edward House (NHS)
08.2015 - 12.2015
- Working in a low secure mental health unit that deals with individuals suffering from a range of mental health issues that are ready to be integrated back into the community
- My duties and responsibilities included: Preparing and serving food to patients on a day to day basis
- Providing therapeutic one to one sessions with patients to discuss their issues and the progress they are making
- Helping patients to set achievable goals in regards to their next steps after leaving the unit
- Case recording of patients notes including any change in their behaviours, their interaction with others (staff and also other patients) and their general presentation throughout the shift
- Conducting risk assessments when deciding if patients are presenting as settled enough to leave the unit
- Escorting patients on trips out into the community and documenting their behaviour whilst in the community.
Healthcare Assistant
Brockfield House (NHS)
12.2014 - 08.2015
- Working in a medium secure mental health unit on a male forensic ward, dealing with individuals with severe mental health issues displaying serious violence and self-harm
- My duties and responsibilities within this job included: Preparing and serving food to patients on a day to day basis
- Providing therapeutic one to one sessions with patients to discuss their issues and the progress they are making
- Helping patients to set achievable goals
- Case recording of patients notes including any change in their behaviours, their interaction with others and their general presentation throughout the shift
- Conducting 1:1 observations with patients who display an elevated level of risk at that time and recording these observations and completing detailed incident reports when necessary.
Cheerleading Coach
Priory school and Wimborne junior school
01.2014 - 05.2014
- Through my University, I went into schools to provide an after school cheerleading class
- My role included: Working with young girls ranging from 7 to 15 years old
- Teaching these girls all aspects of cheerleading including gymnastics, stunting, dancing and jumping
- Choreographing a routine for the girls to perform at shows and festivals
- Teaching the importance of team work and communication within cheerleading
- Helping to improve physical fitness.
Volunteer support worker
Motiv8 Charity
10.2013 - 04.2014
- As part of a module for my Psychology course at university, I volunteered as a support worker helping a group of young people between the ages of 13-16 with a range of behavioural and learning difficulties
- My responsibilities included: Analysing individual’s behaviour and looking for improvements or worsening of behaviour
- Observing and analysing individuals’ interactions with others
- Providing fun and informative tasks for them to participate in to cover important issues such as crime awareness, sexual health awareness and steps to take for the future such as cv writing
- Providing an informative yet enjoyable environment for all these young people.
Education
Psychology Bachelor of Science Honours -
University of Portsmouth
05.2014
A-levels -
The Boswells College
05.2011
GCSE -
The Boswells School
05.2009
Skills
- Leadership
- Teamwork
- Driving
- Working with children
- Project Management
- Problem-Solving
- Project Coordination
- Operations Management
- Customer Service
- Relationship Building
- Program Reviews
- Program Facilitation
- PC and ESG
- Office management
Certification
- CPR AND FIRST AID – HLTAID003 Provide First Aid
- HLTAID002 Provide Basic Emergency Life Support
- HLTAID001 Perform Cardiopulmonary Resuscitation
- Keep them safe – Introduction to Child Protection and Mandatory Notification
- Disability Inclusion Act obligations for Reporting Abuse and Neglect
- Positive Support of Behaviours of concern
- Percutaneous Endoscopic Gastrostomy (PEG) Tube Feeding Theory course
- Epilepsy and Emergency Medication
- Social Impact Measurement Accreditation
References
Available on request
Hobbies and Interests
- Travelling
- Trying new things
- Meeting new people
Timeline
Programs Manager
Bambuddha Group
03.2024 - Current
Community Growth Lead
Bambuddha Group
03.2023 - 03.2024
F+B Waiter
Zenith
05.2022 - 02.2023
Support Facilitator
Real Support Services
07.2021 - 07.2022
Youth worker 2
Safe Places for Children
08.2017 - 07.2021
Support worker
Belfield Unit (ISP) Global healthcare and Disability
07.2016 - 08.2017
Healthcare Assistant
Edward House (NHS)
08.2015 - 12.2015
Healthcare Assistant
Brockfield House (NHS)
12.2014 - 08.2015
Cheerleading Coach
Priory school and Wimborne junior school
01.2014 - 05.2014
Volunteer support worker
Motiv8 Charity
10.2013 - 04.2014
Psychology Bachelor of Science Honours -
University of Portsmouth
A-levels -
The Boswells College
GCSE -
The Boswells School
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