bethanie passfield
Cleaner /business owner
Victoria Point,Queensland
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate team member with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Company Owner
Busy Bees Cleaning Needs
Hervey Bay, QLD
12.2019 - 01.2021
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Aligned branding initiatives and sales strategies with client goals.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Supported company goals through careful reinvestment of profits.
- Drafted invoices for completed work.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Automated manual workflows to improve audit controls.
- Held management team accountable for setting and reaching short-, mid- and long-term goals.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Increased sales by 100 per cent by establishing goals, overseeing performance
Alternate Supervisor
The Deck Fish And Chippery
Capalaba, QLD
06.2017 - 09.2019
- Responded to customer complaints and requests promptly.
- Opened and locked facilities and enabled and disabled security systems.
- Created teamwork environment by cooperatively working with peers, subordinates, managers and staff in other departments.
- Assigned shifts and made necessary adjustments in case of call-outs or no-shows.
- Monitored, encouraged and motivated employees to maintain productivity on specific projects.
- Taught new employees and staffs effective customer service techniques, boosting client satisfaction rates 110%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Supervised 6 employees as supervisors in providing excellent customer service to callers requiring assistance for any type of issue
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Oversaw team of administrative staff providing exceptional support to team of 6 or more professionals
- Organized meetings for and coordinated availability of conference rooms for participates
Bartender
Northen Beaches Bowls Club
Mackay, QLD
09.2018 - 01.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Operated efficiently in high-volume setting to prepare and serve more than 200 drinks per hour.
- Consulted with managers to organize special events and promotions.
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Closed out cash register and prepared cashier report at close of business.
- Recommended appropriate wines for individual tastes and food selections.
- Checked ID cards and verified bar guests were of legal age.
- Set and reset tables to support serving staff.
- Set up glassware, liquor and other necessary supplies for special events.
Barista Supervisor
Flinders Coffee
Wynnum, QLD
06.2016 - 05.2017
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created new training guidelines, and provided staff orientation and training.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Designed and adjusted work schedules to meet business demands.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
Fruit Picker
Nielsen Properties PTY LTD (Nielsen Framing Co)
Hervay Bay , QLD
09.2014 - 12.2014
- Selected fruit to be harvested by studying size, shape, and color.
- Harvested fruit by grasping, twisting, pulling, shaking trees and vines to separate crop from plant.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
Yard Maintenance Worker
Albany Creek Memorial Park
Albany Creek, QLD
02.2011 - 10.2012
- Handled hedge, bush and shrub trimming.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Collaborated with senior leaders to support quality paving, digging and concrete mixing.
- Operated landscaping equipment with focus on safety and machine longevity.
- Edged and mowed lawns, flowerbeds and landscape features with Mowers ,Whipper snippers ,Ride on mowers ,cutters etc
- Checked equipment for safety and functionality before operating.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Mowed lawns using self-propelled and riding mowers.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
Education
No Degree - Grade 10
Mount Lofty State High School
Toowoomba, QLD08.1997
Skills
- Performance improvement
- Team Bonding
- Sales trends
- Product and service sales
- Stocking and replenishing
- Multi-tasking strength
Certification
RSA and RSA
BARISTA
HEALTH FOOD AND SAFETY
OWN COMPANY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Company Owner
Busy Bees Cleaning Needs
12.2019 - 01.2021
Bartender
Northen Beaches Bowls Club
09.2018 - 01.2019
Alternate Supervisor
The Deck Fish And Chippery
06.2017 - 09.2019
Barista Supervisor
Flinders Coffee
06.2016 - 05.2017
Fruit Picker
Nielsen Properties PTY LTD (Nielsen Framing Co)
09.2014 - 12.2014
Yard Maintenance Worker
Albany Creek Memorial Park
02.2011 - 10.2012
No Degree - Grade 10
Mount Lofty State High School
RSA and RSA
BARISTA
HEALTH FOOD AND SAFETY
OWN COMPANY
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