Bethany AULD
Sydney,NSW
Summary
An enthusiastic and friendly individual, who is keen for professional and personal growth. Works well under pressure, whilst ensuring high standards are always met. Supports and motivates colleagues, to provide a healthy team environment.
Overview
8
8
years of professional experience
Work History
Resort Manager & Canine Trainer
Mardav Family PET360
11.2021 - Current
- Enhanced guest satisfaction by implementing personalised services and addressing every customer and pets needs.
- Able to complete contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
- Evaluating customer feedback, looking at insights on how the company can continue to improve
- Implemented regular resort maintenance to preserve the aesthetics and functionality of the business
- Maintained strong relationships with key workers, including kennel attendants, tradesman, pest control and the local community to ensure a positive working environment for all parties involved
- Fostered a team-oriented work culture that emphasised open communication amongst all staff members involved in delivering the highest communication and customer service
- Ensured compliance with industry regulations governing safety, hygiene, environmental sustainability practices at the resort facilities
- Recruited trained, and mentored staff members to maintain a high standard of service quality
- Developed well constructed plans & protocols for scenarios that could arise in the busy periods such as peak holiday seasons
- Utilised room allocation process, maximizing opportunities for more bookings
- Managed budgets effectively, ensuring profitability and financial stability of the resort
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing the resort
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates and Google reviews
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Observed dogs in various settings to determine behavioural concerns and problems
- Evaluated animals to determine temperaments, abilities and aptitude for training
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward
- Consulted with owners to discuss behavioural concerns and determine final goals
- Kept animals stimulated with variety of enrichment activities
- Administrating with medications and insulin injections to any pets that require
Farm Hand
North QLD NQ Fresh
03.2020 - 11.2020
- Worked alongside other farm workers to complete tasks efficiently according to established schedules and protocols
- Supported successful harvests through diligent planting, weeding and picking
- Enhanced farm safety by implementing updated protocols, reducing occurrence of accidents and injuries on farm
- Assessed and packed capsicums products for shipment and additional processing
Volunteer Zoo Keeper
Billabong Zoo
08.2020 - 10.2020
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures
- Ensured compliance with all regulations governing the ethical treatment of animals under zoo care standards
- Provided exceptional customer service while addressing visitor concerns or answering questions related to zoo operations or specific animals on display
- Assisted in the safe capture, restraint, and transport of animals when necessary for medical procedures or relocation purposes
- Assisted with the Bird Shows
Solar Advisor
Clean Power Australia
04.2019 - 12.2019
- Provided customised analyses, showcasing potential savings through solar energy adoption
- Enhanced customer experience through regular communication and updates on project progress
- Educated homeowners regarding energy efficiency measures and renewable energy options, resulting in more informed consumer choices and increased sales
- Guided clients through the available incentives, tax credits, grants, loans related to solar technologies which led them to make informed decisions
- Stayed up-to-date on industry trends and advancements, incorporating new knowledge into client recommendations
- Boosted client satisfaction by providing timely and accurate solar energy consultations
Aged Care Assistant
Ashberry Blaenos Nursing Home
07.2017 - 09.2018
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions
- Contributed to a positive patient experience by engaging in conversation and recreational activities, bringing my 10 year old dog to work really helped with companionship.
- Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport
- Recognized and reported abnormalities or changes in patients' health status to case manager and head nurse
- Engaged patients in meaningful conversation and activity while providing personal care assistance
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Work Experience Veterinary Assistant
Abbey Veterinary Centre
07.2017 - 12.2017
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries
- Provided customer support to clients to the best of my ability
- Managed kennel duties responsibly ensuring cleanliness, comfort, safety, hydration and exercise monitoring of recovering boarding animals
- Contributed teamwork flexibility adaptability willingness learn new skills
- Groomed and bathed animals to maintain hygiene and appearance
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment
Education
Level 3 Extended Diploma - Animal Management & Behaviour
Coleg Sir Gar
Wales, UK07-2018
Skills
- Self-motivated
- Independent
- Punctual
- Versatile
- Quick learner
- Productive
- Hard working
- Teamwork and leadership
- Attention to detail
- Excellent communication
- Computer skills
- Time management
- Problem-solving
Nominated 2021 Local Business Youth Award
In 2021 I was nominated to receive the Youth Award for the Northern Beaches. I was flattered that my efforts were noticed amongst other hardworking youths in the area. Especially coming from another country and wanting to make my family proud by making a name for myself
Timeline
Resort Manager & Canine Trainer
Mardav Family PET360
11.2021 - Current
Volunteer Zoo Keeper
Billabong Zoo
08.2020 - 10.2020
Farm Hand
North QLD NQ Fresh
03.2020 - 11.2020
Solar Advisor
Clean Power Australia
04.2019 - 12.2019
Aged Care Assistant
Ashberry Blaenos Nursing Home
07.2017 - 09.2018
Work Experience Veterinary Assistant
Abbey Veterinary Centre
07.2017 - 12.2017
Level 3 Extended Diploma - Animal Management & Behaviour
Coleg Sir Gar
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