Bethany Cooke
Melton West
Summary
Dynamic and customer-focused professional with a proven track record at Repco, excelling in relationship building and technical support. Adept at multitasking and problem-solving in fast-paced environments, I foster teamwork and collaboration while ensuring high service standards. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Autmotive Parts Interepter
Repco
01.2022 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintain and build relationships with our customer base.
- Provide technical support to trades and retail customers through using my parts knowledge
- Working in a fast paced phone contact area to support customers where needed.
Deli Assistant
Woolworths Group
12.2020 - 01.2022
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Cashier
KFC
04.2017 - 02.2019
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Sunbury Downs College
Sunbury09-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Team leadership
- Decision-making
- Verbal and written communication
- Relationship building
Timeline
Autmotive Parts Interepter
Repco
01.2022 - Current
Deli Assistant
Woolworths Group
12.2020 - 01.2022
Cashier
KFC
04.2017 - 02.2019
High School Diploma -
Sunbury Downs College
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