Bethany Crawford
Bentleigh,VIC
Summary
Enthusiastic, reliable, well presented and personable professional seeking an opportunity to enhance my skill set and make meaningful contributions to the success of an employer. Following a period dedicated to family life, I am eager to re-enter the workforce with over a decade of experience in professional communications, client and customer service as well as administrative support. I am proactive and solutions oriented and have excellent written, verbal, and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Community and Client Manager
The Workery
02.2019 - 03.2020
- Client communications and management
- Tours and liaison for prospective clients
- Introduce new clients to community and facilitate connections
- Organise in-house community social &/ or professional development events
- Managing office and kitchen supplies
- Assist clients and members with any questions related to printing, meeting room bookings, IT
- Manage systems, facilities and general use of space
- Manage social media posts including Facebook, LinkedIn.
Customer Service and Subscriptions Manager
Cosmos Magazine
11.2016 - 05.2017
- Central point of contact for all subscription activity with customers including answering calls, processing subscriptions, responding to online enquiries and mail
- Reception duties - answering and efficiently directing calls and welcoming guests
- Management of office administration
- Managing payment of invoices in Xero
- Collaborating with marketing and design team to ensure effective design and deliverability of customer communications
- Managing ad hoc projects as required
- Tracking and reporting on sales and promotions.
Public Relations Manager
Specsavers
02.2015 - 07.2016
- Development, implementation and management of Local Public Relations Plan
- Management of PR agencies in Australia and New Zealand
- Management of Specsavers Community Program - a national charity initiative
- Management of relationships with key stakeholders including Specsavers' national charity partner, The Fred Hollows Foundation
- Social media content management and digital copywriting
- Regular presentations and communications to internal stakeholders
- Budget and cost estimate management.
Public Relations Coordinator
Jeanswest
03.2012 - 12.2014
- Liaising with media in Australia and New Zealand to pitch and present products, stories and events
- Developing strategy, writing and distribution of press releases, images and media kits
- Managing Facebook page
- Copywriting and content creation for social and blog content, EDMs and website
- Coordinating promotional opportunities, media showings and events including store events
- Coordination of photo shoots and content creation for Jeanswest website, social and PR usage
- Managing results reporting
- Facilitating charity and sponsorship requests.
Skills
- Client Services
- Customer Service
- Media Relations
- Press Release Writing
- Internal Communications
- Social Media Strategy
- Project Management
- Retail Sales
- Teamwork and Collaboration
- Data Entry
RETAIL EMPLOYERS
Specsavers - Public Relations Manager
Jeanswest - Public Relations Coordinator
Zayt - Store Manager
Sportsgirl - Assistant Store Manager
Mimco - Retail Sales
References
Supplied on request
Community Service and Hobbies
- Social committee for Community Kinder
- Marketing and organisation for local Auskick Chapter
- Basketball team manager
- Pilates
Timeline
Community and Client Manager
The Workery
02.2019 - 03.2020
Customer Service and Subscriptions Manager
Cosmos Magazine
11.2016 - 05.2017
Public Relations Manager
Specsavers
02.2015 - 07.2016
Public Relations Coordinator
Jeanswest
03.2012 - 12.2014
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