Bethany Curran
Kilmore,VIC
Summary
Friendly and motivated professional with extensive experience in customer service, management, and wildlife handling. Licensed Wildlife Controller (DEECA) and small business owner with expertise in safely handling and relocating venomous snakes. Proven ability to deliver excellent client experiences, manage operations, and care for animals in high-volume, fast-paced environments. Seeking a full-time position to contribute my skills in customer service, leadership, and wildlife management.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hertz Benaee Pty Ltd
Preston, Vic
11.2023 - Current
- Assist an average of 30+ rentals per day, maintaining positive customer experiences.
- Process payments, manage contracts, and handle transactions accurately.
- Resolve customer concerns promptly and professionally.
- Maintain a clean and organised work environment while meeting service targets.
Wildlife Rescuer and Carer
Wildlife Victoria
, Victoria
06.2022 - Current
- Attended 800+ wildlife cases, providing care, rehabilitation, and rescue for injured, sick or orphaned native animals.
- Monitor health, administer treatments, and coordinate release when appropriate.
- Educate community members on wildlife safety and conservation.
Owner/venomous snake catcher
Self Employed
Kilmore, Vic
07.2022 - Current
- Operate a small business providing safe capture and relocation of venomous snakes.
- Licensed by DEECA as a Wildlife Controller, ensuring compliance with legal and safety standards.
- Respond to call-outs, assess risks, and carry out relocations professionally and safely.
- Educate community members about snake safety and wildlife conservation.
Wildlife Demonstrator
SnakeSafe Victoria
Kilmore, Vic
06.2022 - 11.2022
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
- Educated groups on native wildlife, rescue techniques and habitat loss.
- Supervising animal well-being and behaviour.
Assistant Manager
VR World
Carlton, VIC
04.2021 - 07.2022
- Prepared staff work schedules and assigned team members to specific duties.
- Designed sales and service strategies to improve revenue and retention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Foster Carer
Heart & Soul Inc
Epping, Vic
05.2022 - Current
- Fostered over 100 cats, specialising in neonatal kittens and behavioural cases.
- Ensure health, safety, and wellbeing of animals while supporting rehabilitation and adoption.
- Follow care protocols and provide updates to the organisation.
- Educate the community on animal care and responsible fostering.
Education
Certificate - Venomous Snake And Reptile Handling
Snakehandler
09.2022
Certificate - Advanced Macropod, Wombat And Koala Rescue
Wildlife Rescuers
07.2022
Skills
- Animal Evaluation
- Friendly, Positive Attitude
- Computer Skills
- Problem Resolution
- People Skills
- Critical Thinking
References
- Kate Dean - Branch Manager Hertz South Yarra (0407105748)
- Kirsten Macleod - Owner and operator of Stringybark Wildlife Shelter and experienced rescuer and carer with Wildlife Victoria. (0414863752)
- Lauren Moriarty - Branch Manager Hertz Preston (0410872430)
- Alvin Huynh - Assistant Branch Manager Hertz Preston (0402563283
Timeline
Customer Service Representative
Hertz Benaee Pty Ltd
11.2023 - Current
Owner/venomous snake catcher
Self Employed
07.2022 - Current
Wildlife Rescuer and Carer
Wildlife Victoria
06.2022 - Current
Wildlife Demonstrator
SnakeSafe Victoria
06.2022 - 11.2022
Foster Carer
Heart & Soul Inc
05.2022 - Current
Assistant Manager
VR World
04.2021 - 07.2022
Certificate - Venomous Snake And Reptile Handling
Snakehandler
Certificate - Advanced Macropod, Wombat And Koala Rescue
Wildlife Rescuers