Bethany De Zwart
Gold Coast
Summary
I have extensive experience in customer service and operations management, notably at evaiya Spa. Proven ability to enhance guest experiences through problem-solving and strong communication skills. Adept at utilizing technology to streamline processes which became the focus of my role at APC for the later half of my employment. Experienced to train teams, ensuring exceptional service delivery in fast-paced environments.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Senior Receptionist
evaiya Spa
Surfers Paradise
02.2020 - 11.2024
- Managed front desk operations and ensured smooth guest check-in processes.
- Coordinated appointment scheduling for clients and spa services effectively.
- Assisted guests with inquiries and provided excellent customer service support.
Admissions Representative
Australian Paramedical College
Burleigh heads
02.2019 - 12.2019
- Assisted students with enrollment processes and program selection.
- Provided guidance on course requirements and admission procedures.
- Conducted informative sessions to promote paramedical programs.
Restaurant Manager
Lester & Earl
Palm Beach
09.2018 - 12.2018
- Managed daily restaurant operations and ensured compliance with health standards.
- Trained and mentored staff to deliver excellent customer service.
- Oversaw inventory management and ordered supplies as needed.
Retail Store Manager
Fitzroy Island Resort
Cairns
12.2017 - 08.2018
- Supervised daily operations of retail store at tropical resort.
- Managed inventory levels and ensured product availability for guests.
- Trained and mentored staff to enhance customer service skills.
Food and Beverage Attendant
O’Reillys Rainforest Retreat
Canungra
01.2017 - 10.2017
- Provided exceptional customer service to enhance guest dining experiences.
- Managed food and beverage orders efficiently in a fast-paced environment.
- Maintained cleanliness and organization of dining areas and service stations.
Education
Real Estate License -
REIQ
Gold Coast , QLD 09.2025 - 04.2026
Cert III In Retail Operations -
Franklyn Scholar
Orange, QLD 11.2011 - 04.2012
Skills
- Customer service
- Strong computer and technology skills
- Ability to work autonomously or as part of a team
- Problem solving and outside the box thinking
Timeline
Real Estate License -
REIQ
09.2025 - 04.2026
Senior Receptionist
evaiya Spa
02.2020 - 11.2024
Admissions Representative
Australian Paramedical College
02.2019 - 12.2019
Restaurant Manager
Lester & Earl
09.2018 - 12.2018
Retail Store Manager
Fitzroy Island Resort
12.2017 - 08.2018
Food and Beverage Attendant
O’Reillys Rainforest Retreat
01.2017 - 10.2017
Cert III In Retail Operations -
Franklyn Scholar
11.2011 - 04.2012