Bethany East
Glendale,NSW
Summary
Enthusiastic and dedicated Sports Support Officer with a strong background in administration, event coordination, and customer service. Experienced in supporting sports programs, organising events, and ensuring smooth day-to-day operations. Highly skilled in scheduling, data entry, and database management, with a keen eye for detail and efficiency.
Brings a diverse professional background, including experience as a marketing coordinator across four countries, receptionist, event coordinator, barista, and administration assistant—all of which have developed exceptional communication and organisational skills. Confident in processing payments, managing event logistics, and meeting customer needs with a proactive and solutions-focused approach. Known for adaptability, problem-solving, and conflict resolution, ensuring positive experiences for participants and colleagues alike.
Passionate about providing high-quality support, maintaining well-organised operations, and contributing to a positive and inclusive sporting environment.
Overview
13
13
years of professional experience
Work History
Sports Support Officer
City of Newcastle
Waratah, NSW
01.2024 - Current
- Acted as the primary point of contact for sports teams, clubs, and organisations seeking to hold events and training at fields within the City of Newcastle LGA, providing exceptional customer service and guiding enquiries as needed.
- Coordinated the scheduling and use of sports facilities, ensuring that events and training sessions were properly allocated and aligned with council policies.
- Managed the calendar for sports-related activities, ensuring there were no conflicts and that events were scheduled efficiently.
- Assisted with updates and maintained operational guidelines for field usage, ensuring that policies reflected current regulations and best practices for event and sports management.
- Assisted in monitoring and managing budgets for sports-related events and clubs, providing alternative location and duration options.
- Supported the onboarding process for new sports clubs and organisations, including facility orientations and briefings on council policies for event coordination.
- Managed sensitive information related to events, ensuring confidentiality and compliance with all applicable privacy and legal requirements.
- Acted as a liaison between sporting contacts and internal council teams, communicating clearly about event goals, field usage, and council expectations.
- Built relationships with local schools, clubs, and community organisations to promote collaboration and facilitate inter-club competitions and events.
- Ensured all contracts adhered to council policies and relevant regulations.
- Maintained an up-to-date database of sports contacts and event details using software applications like MS Excel and Ungerboeck.
- Coordinated logistics for large-scale sports events, including pre and post event cleans, facility walk-throughs, and policy guideline discussions.
- Worked with internal teams to ensure that equipment, staff, and services were delivered on time for sports events.
- Collected and analysed feedback from club event participants and internal teams to improve future event planning and execution.
- Led the reorganisation and updating of key cupboards, carefully categorising and restructuring over 100 different types of keys to improve accessibility, streamline operations, and ensure that all keys were properly tracked and maintained.
- Assisted with and led pre-event meetings with staff and clubs to review event details, and ensure all logistics were covered.
- Developed and maintained colour-coded spreadsheets to organise key schedules, club contacts, and updated information, ensuring that the team had quick access to accurate, easy-to-read data for efficient coordination and planning.
Marketing Coordinator - Mineral Systems
McLanahan Corporation Pty Ltd.
11.2022 - 12.2023
- Assisted in developing content for websites, blogs, and social media platforms.
- Assisted with development of lead generation plans with targeted prospects, measures and objectives.
- Planned advertising campaigns for online, print and other mediums.
- Collaborated closely with internal teams including sales, operations, ensure alignment of overall objectives across departments.
- Ensured compliance with all applicable laws when executing promotional activities.
- Wrote, proofed and edited content in accordance with established brand guidelines.
- Developed and implemented marketing plans and strategies to boost company visibility.
- Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
- Monitored market trends to identify opportunities for product development or improvement.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Supervised creation of marketing materials and collateral.
- Analyzed customer feedback to inform product improvements or new offerings.
- Updated databases with customer information collected from various sources.
- Identified potential partners for joint ventures or promotional initiatives.
- Monitored responses to promotional content, adjusting messages to achieve objectives.
- Prepared marketing campaign budgets with finance personnel.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Developed marketing strategies based on corporate objectives and market trends.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
- Worked with creative teams to deliver productive marketing campaigns.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Sourced speakers and special guests for wide range of corporate, industry and charitable events.
- Attended and participated in industry events.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
- Organised the twentieth company anniversary ball, including catering, entertainment and gifts for up to 250 guests, ranging from company employees to suppliers and the company's previous CEO.
Office Coordinator
McLanahan Corporation Pty Ltd
02.2022 - 11.2022
- Coordinated on and off boarding of staff between US and AU locations
- Organised farewell, on boarding, celebration, and Christmas events
- Corresponded with staff and management to ensure all staff were aware and excited for future events
- Liaised with staff to organise their travel plans and ideas
- Coordinated multiple restaurants, venues, and staff for events
- Regularly updated company documents and files in a timely manner and corresponded with necessary teams to keep them informed
- Orchestrated event flow, greeting and directing guests, as well as introducing speakers and entertainment for events
- Organised invoices and payment for suppliers
- Handled meeting and food coordination for directors and staff up to 4 times weekly
- Well versed in the process of invoicing and supplier creation in Epicor
- Achieved new responsibility and role as Social Committee Coordinator; acting as key point for staff and management communication regarding employee-centered events (i.e Melbourne Cup, company lunches, external events)
- Maintained an updated record of phone distributions, IT issues, fob card use, computer ownership, and travel logs
- Corresponded with individual teams to keep office organised and working smoothly
- Ensured common areas were kept tidy and presentable
- Regularly issued snacks and lollies to staff who were feeling under-the-weather or required a pick-me-up
- Introduced on-boarded staff to older employees, explaining their departments and general interests
- Worked with Marketing staff to coordinate inventory for upcoming and potential future events
- Kept staff informed with updates across the AU portion of the company (i.e server issues, future events, positive notes)
- Kept internal knowledge of staff to note what sort of events they would like
- Regularly kept up to date on important suppliers to assist with future projects
- Organised postage and handling on staff items to and from Australian and international locations
- Coordinated with event suppliers and staff to find most affordable and beneficial plans for events
- Noted staff intolerances and allergies.
Receptionist and Administration Assistant
Oz Robes Kitchens and Joinery
11.2021 - 02.2022
- Created new, and rectified existing invoices to keep our customers and system up to date
- Aligned installer, management, designer, and reception's calendars daily
- Organised measure and quote appointments around client and designer availabilities
- Responded to 40+ phone calls, as well as dozens of emails, daily
- Acted as office pest control, setting traps in high spaces, and releasing possums and other rodents (currently up to date with tetanus shots)
- Designed quote estimates for clients, delivering precise price estimates and lead times
- Relayed information between the factory, installers, management, and clients in a timely manner
- Created DIY designs and orders for clients
- Scheduled quote, check/measure, and repair appointments in line with client's and designer/repairer's availabilities
- Regularly cut materials for walk-in customers
- Assisted in deliveries of industrial material (large glass boards, painted doors, etc.)
Bar Attendant, Receptionist, Barista, & Bus Driver
Raymond Terrace Bowling Club
Raymond Terrace, NSW
02.2019 - 11.2021
- Adhered to alcohol policies and procedures and complied with local and state laws
- Answered 50+ incoming calls daily to resolve travel and customer-based issues and schedule appointments and directed them to all necessary departments
- Maintained neat, clean and professional appearance to meet business dress code policy
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
- Transported passengers safely along prescribed routes according to tight schedules
- Obeyed federal, NSW and local traffic laws and regulations to enable safe transportation outcomes for participants
- Worked flexible hours: night, weekend, and holiday shifts
- Created plans and communicated deadlines to ensure projects were completed on time.
Waitress
Always Taste Best
Raymond Terrace, NSW
05.2020 - 01.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Upsold specialty items in conjunction with bar management, specifically wine selections, monthly cocktail specials and desserts to increase overall sales and exceed targets
- Prepared hot and cold beverages to highest standard while providing guests with extraordinary customer service
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Checked identification to enforce age regulations for alcoholic beverages
- Bussed and reset between 25-60 tables per shift, working efficiently to keep dining room and work areas clean
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Kept server areas clean and stocked during service hours to increase efficiency while working tables
- Displayed enthusiasm and promoted both food and beverage specials, as well as membership perks to customers, successfully increasing referrals, membership sales and walk-in business
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Receptionist and Cleaner
Rodney Motor Inn
Mooroopna, Vic
01.2012 - 01.2021
- Received incoming calls and emails daily, assisting in enquiries and feedback
- Communicated with management and other staff regarding rosters, incoming and outgoing clients, and their needs
- Maintained a positive, friendly attitude even under high pressure
- Presented excellent organizational and multitasking skills
- Held a professional attitude and appearance
- Kept a tidy and orderly workspace
- Made, confirmed and cancelled guest reservations for 20 room motel
- Greeted guests and efficiently completed the check-in process including inputting and retrieving information from the computer, confirming guest details and selection of rooms
- Demonstrated in-depth knowledge of the hotel including room details and rates, hotel services and facilities, promotions, and the local area
- Liaised with fellow housekeepers regarding room status
- Handled guest inquiries and requests promptly and courteously
- Researched and resolved issues in a friendly and timely manner
- Conducted guest check out ensuring accurate accounting of room and service costs
- Computed bills and processed payments
- Maintained a tidy and neat front desk and reception area.
Retail Assistant
Muree Golf Club- Pro Shop
Raymond Terrace, NSW
12.2017 - 02.2019
- Approached browsing customers to initiate conversations to determine buying preferences
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Maintained customer satisfaction while handling product returns quickly and professionally
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Used POS system to process sales, returns, online orders and gift card activations
- Educated customers on promotions to enhance sales
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Actively engaged customers to provide general assistance and information on store merchandise
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Answered questions about store policies and concerns to support positive customer experiences
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Assisted customers by answering questions and fulfilling requests
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Worked closely with club management and the golf mentor to solve problems and handle customer concerns
- Employed strategic tactics such as cross-selling and up-selling to drive sales
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Increased sales by offering advice on purchases and promoting additional products
- Assisted customers with prompt and polite support in-person and via telephone
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Greeted customers, helped locate merchandise and suggested suitable options.
Head Front of House, Head Chef & Kitchen Hand
Muree Golf Club
Raymond Terrace, NSW
08.2017 - 02.2019
- Verified compliance in preparation of menu items and customer special requests
- Monitored line processes to maintain consistency in quality, quantity and presentation
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls
- Created recipes and prepared advanced dishes
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Properly handled and stored food to eliminate illness and prevent cross-contamination
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Maintained well-organized mise en place to keep work efficient and consistent
- Planned promotional menu additions based on seasonal pricing and product availability.
Education
High School Diploma -
Hunter School of The Performing Arts
Broadmeadow, NSW11.2018
Skills
- Skilled in Microsoft Office Suite, Asana, Kofax, Ungerboeck, Outlook, Eventbrite and Adobe
- Event coordination
- Database management
- Customer service
- Time management
- Scheduling and calendar management
- Problem solving
- Team collaboration
- Process improvement
- Conflict resolution
- Work coordination
- Reporting and documentation
- Community relations
- Memorization and recall
Accomplishments
- Coordinated events, IT, administration, training sessions and fostered relations during all roles.
- Redesigned menus and room layouts for events and hotel / restaurant updates.
- Responded to over 50 customer and internal inquiries each day.
- Organised, budgeted, catered, and served weddings, birthdays, and corporate events 2012-2022.
- Received an exclusive dinner with CEO and 2 IC for dedication and assistance during Covid 19.
- Personalized Client Communication
- Previous Event Planning Role
- Organization and Cleanliness
- Transcription and Dictation
- Multi-Line Telephone Systems
- Customer and Client Relations
- Conflict Resolution
- Prioritization
References
References available upon request.
Timeline
Sports Support Officer
City of Newcastle
01.2024 - Current
Marketing Coordinator - Mineral Systems
McLanahan Corporation Pty Ltd.
11.2022 - 12.2023
Office Coordinator
McLanahan Corporation Pty Ltd
02.2022 - 11.2022
Receptionist and Administration Assistant
Oz Robes Kitchens and Joinery
11.2021 - 02.2022
Waitress
Always Taste Best
05.2020 - 01.2021
Bar Attendant, Receptionist, Barista, & Bus Driver
Raymond Terrace Bowling Club
02.2019 - 11.2021
Retail Assistant
Muree Golf Club- Pro Shop
12.2017 - 02.2019
Head Front of House, Head Chef & Kitchen Hand
Muree Golf Club
08.2017 - 02.2019
Receptionist and Cleaner
Rodney Motor Inn
01.2012 - 01.2021
High School Diploma -
Hunter School of The Performing Arts
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