Summary
Overview
Work History
Education
Skills
Small Business Owner
References
Timeline
Generic

Bethany Fitzpatrick

Summary

Accomplished Customer Service Officer at Coles Supermarket, excelling in customer satisfaction and team leadership. Mastered product knowledge and prioritisation, significantly enhancing customer experiences. Demonstrated expertise in customer support and staff training, fostering brand loyalty and exceeding service standards. Proven ability to deliver exceptional service, ensuring customer needs are met promptly and efficiently.

Overview

21
21
years of professional experience

Work History

Customer Service Officer

Coles Supermarket
11.2016 - Current
  • Pick and Pack Customer Orders in a timely manner.
  • Setting up for next shift (Morning for Afternoon, Afternoon for Next Day)
  • Maintaining a clean and efficient work space including OH&S Safety Standards.
  • Helping out other Team Members.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered prompt service to prioritise customer needs.

Checkout Supervisor

BiLo Super Market
11.2003 - 11.2016
  • Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
  • Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
  • Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
  • Supervised multi-cultural teams of [Number] members, enforcing compliance with operational policies and procedures.
  • Streamlined workflow for faster checkouts and reduced waiting time for customers.
  • Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
  • Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
  • Ensured smooth transitions during shift changes by thoroughly communicating pertinent information with incoming supervisors.
  • Promoted an atmosphere of teamwork among staff members, leading to better communication and increased efficiency.
  • Adhered to company policies and procedures while maintaining a strong focus on delivering exceptional customer service at all times.
  • Mentored junior team members, providing guidance on best practices and troubleshooting issues as needed.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Education

Certificate III - Aged Care

Mossvale Tafe
Moss Vale, NSW
2012

High School Diploma -

Picton High School
Picton, NSW
11.2002

Skills

  • Customer Service
  • Customer Support
  • Customer Focus
  • Payment Processing
  • Product Knowledge
  • Staff Training
  • Prioritisation
  • Money handling abilities
  • Professional telephone demeanour
  • Order Processing
  • Order Fulfillment

Small Business Owner

I Co-Own a Small Business making Handmade and Unique Products.

We have been running this Business for 5+ years with great success.

I handle everything that comes along with it, Planning of new stock, Purchasing required materials, Making the Items ready for release at the appropriate season of the year, Marketing, Cash Handling, Face to Face with Customer, Talking to Customers about Our products, Taking Customer Orders, Order Completion Times, Producing new products and Advertising them.

References

Coles Online Manager Narellan:

Karola Pisaruk - 02 4645 7160 (Online)


Professional & Personal Reference:

Kelly Robinson - 0422 562 596


Personal Reference:

David Merrick - 0408 997 848



Timeline

Customer Service Officer

Coles Supermarket
11.2016 - Current

Checkout Supervisor

BiLo Super Market
11.2003 - 11.2016

Certificate III - Aged Care

Mossvale Tafe

High School Diploma -

Picton High School

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Bethany Fitzpatrick