Bethany Gold
Highfields, QLD 4352
Summary
Throughout my university level studies in Digital Communication, I have developed strong analytical skills, written accuracy, and proficiency with computer systems, including Microsoft Office. I am methodical, and comfortable working independently in a remote environment. I am a proactive and a motivated professional with a high-efficiency, results-driven approach to building and optimising operations, while remaining conscientiously attentive to critical details. I understand the importance of meeting productivity expectations while maintaining precision and quality standards.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
OPTICAL ASSISTANT
Oscar Wylee
Toowoomba, QLD
2022 - 2023
- Sales consultations, General cleaning, Optical study, Optical pre-screening eye examinations, Warranty and servicing discussions, Booking management, Excel spreadsheets and calculations, Updating and securing patient files, Servicing glasses that require fixing, Memorizing 600+ ranges of frames and pricing, Displaying knowledge of all insurance companies and quotes
MANAGEMENT POSITION
Ally Fashion
Toowoomba, QLD
2021 - 2022
- Achieved daily KPI targets through end-of-day procedures including variance and refund reports. Assisted in budgeting and managing cash float with detailed Excel spreadsheets. Conducted beginning-of-day procedures such as floor walks, cash denomination checks, and email management. Supported daily planning and scheduling by calculating budgets and figures. Participated in stock management tasks including unpacking, tagging, and checking PLU. Contributed to store recovery efforts and completed independent shifts. Handled daily banking and submitted hourly sales reports. Managed cash handling and maintained Excel spreadsheets for accurate record-keeping. Followed VM directives for 'click and collect' collections and adhered to POS procedures. Executed keyholding responsibilities and managed faulty item procedures. Conducted bin runs, cleaning, bag checks, and markdowns as part of routine operations.
CHRISTMAS CASUAL EMPLOYEE
Brooklyn Donuts
Toowoomba, QLD
11.2021 - 12.2021
- Achieved a 7% increase in sales through effective workplace scheduling and duties in a busy time of year. Optimised use of computer systems and POS software for efficient operations. Elevated customer satisfaction through diligent workmanship and outstanding service. Managed cash handling processes to ensure accuracy and reliability.
WAITRESS
Burrito Bar
Toowoomba, QLD
2020 - 2021
- Achieved high customer satisfaction through effective service delivery. Enhanced security measures to protect guests and staff. Optimized table service and responsible alcohol management to promote safety. Improved technical system operations for seamless transactions. Maintained rigorous cleaning and sterilization standards to ensure safety. Delivered exceptional performance during high-demand periods and promotional sales.
HOLIDAY WORK EXPERIENCE HAIR TECHNICIAN
Charlies Place
Brisbane, QLD
2018 - 2018
- Achieved high standards in tool sterilization through effective chemical product mixing. Enhanced cleanliness and maintenance routines, contributing to operational efficiency. Improved customer satisfaction by efficiently managing telephone inquiries.
CASUAL EMPLOYEE
Bras' n 'Things
Toowoomba, QLD
09.2022 - 03.2023
- Achieved high customer satisfaction by managing over 50 calls daily and providing exceptional service. Enhanced sales through personal fittings and thorough product knowledge. Streamlined stock management processes to support operational efficiency.
WAITRESSING
Regents on the Lake
Toowoomba, QLD
01.2015 - 01.2020
- Achieved high levels of customer satisfaction through effective table service at large events. Enhanced guest experience by implementing innovative room and table designs. Streamlined food preparation and cleaning processes. Successfully addressed customer complaints and inquiries, fostering positive relationships.
Education
Diploma of Interior Design - Interior Design
Torrens University
Melbourne12.2025
Queensland Certificate of Education - undefined
Brisbane School Of Distance Education
11.2021
Skills
Optimized scheduling and prioritization of tasks to enhance productivity
Facilitated communication among participants to promote a respectful environment
Cultivated skills and knowledge to deliver exceptional service standards
Demonstrated ability to rapidly acquire and apply new skills in dynamic environments
Demonstrated respect in all professional interactions and communications
Demonstrated expertise in various technologies and software applications
Managed appointment scheduling to optimize team availability and enhance client interactions
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Executed product upselling strategies to enhance revenue generation
Delivered comprehensive patient care by assessing needs and implementing treatment plans
Oversaw comprehensive management of paperwork processes
Facilitated appointment scheduling to optimize client engagement
Executed insurance processing tasks to ensure timely claims resolution
Assisted in conducting patient tests to gather essential health data Supported healthcare teams in analyzing test results for accurate diagnosis Contributed to maintaining a clean and organized testing environment
Managed patient recordkeeping processes to ensure accurate and up-to-date information
Assisted customers in understanding product features and benefits Provided support during onboarding processes to enhance user experience Facilitated training sessions to improve customer knowledge and engagement
Implemented practice management software to streamline operational workflows
Demonstrated exceptional customer service skills to enhance client satisfaction
Conducted comprehensive patient assessments to evaluate health status and identify care needs
Executed multiple tasks simultaneously to enhance operational efficiency
Leveraged extensive sales expertise to drive revenue growth and enhance client relationships
Demonstrated exceptional energy levels and stamina in high-demand environments
Assisted teams in achieving project goals and meeting performance standards Supported colleagues in tracking progress and identifying areas for improvement Contributed to a collaborative environment that fosters success
Facilitated clear communication among team members through verbal and written methods Supported project documentation by creating concise reports and presentations Assisted in conveying information effectively to stakeholders
Executed advanced analytical techniques to resolve intricate challenges
Implemented strategies to enhance overall performance metrics
Certification
- Working with Children Blue Card, 2024-12-22
- Full First Aid CPR Certificate
COVER LETTER
Dear Employer, I would like to apply for this position, as it is admirably expressed that there are work ethics and dynamics within this workplace. I believe that this position highlights my best qualities. I am highly dedicated with my experience in many areas, including management in sales. I possess talent across excel and all adobe and Microsoft platforms, with reliable technology, current study in completion of my Diploma in Interior Design and my first year in Architecture, while obtaining my P2 License and Blue Card. I emphasize reliability and outstanding commitment to a team environment. Constructive criticism and feedback is easily applied, as learning is my strong suit. I obtain flexible availability, including early mornings, weekends and public holidays.
Timeline
CASUAL EMPLOYEE
Bras' n 'Things
09.2022 - 03.2023
CHRISTMAS CASUAL EMPLOYEE
Brooklyn Donuts
11.2021 - 12.2021
WAITRESSING
Regents on the Lake
01.2015 - 01.2020
Diploma of Interior Design - Interior Design
Torrens University
Queensland Certificate of Education - undefined
Brisbane School Of Distance Education
OPTICAL ASSISTANT
Oscar Wylee
2022 - 2023
MANAGEMENT POSITION
Ally Fashion
2021 - 2022
WAITRESS
Burrito Bar
2020 - 2021
HOLIDAY WORK EXPERIENCE HAIR TECHNICIAN
Charlies Place
2018 - 2018