Bethany HAYSOM
Hillsborough,NSW
Summary
A recent graduate of a Bachelor of Social Work is eager to utilise current skills and grow as a clinician. In my previous positions, I have provided a high level of customer service, successfully followed instructions, and constantly followed my initiative. I believe that I am a skilled and experienced employee who takes pride in maintaining in detail excellent customer service. I am always punctual and perform to the best of my ability whilst working through challenging conditions to achieve the best possible outcome. Dedicated [Job Title] well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Ability Options
06.2022 - Current
- Assisted clients with grocery shopping, meal planning preparation and cleaning
- Medication administration and documentation
- Provided support, guidance and feedback to improve clients' quality of life
- Completing daily case notes
- Assisting with personal care needs.
Social Work Practicum Student
Newcastle Mental Health Services
07.2023 - 10.2023
- Collected and documented client information obtained via interviews, tests and observation
- Promoted independence by assisting, instructing and supervising clients in completing activities of daily living
- Managed cases with direct assessments and information gathered from family members, significant others and involved agencies
- Maintained comprehensive and secure patient histories outlining conditions, interventions and progress notes
- Advocated for client's rights and needs
- Worked cohesively within a multidisciplinary team
- Developed and implemented culturally inclusive practices.
Educator
YMCA
02.2021 - 06.2022
- Ran a variety of activities such as crafts and sports with the children
- Monitored children's health, behaviour and emotional issues to maintain a safe kid-friendly environment
- Managed children's daily needs for ample rest and nutritious meals
- Met both group and individual needs, incorporating developmentally appropriate practices
- Kept rooms and materials organised for student use
- Distributed meals and snacks to students following a set schedule.
Social Work Practicum Student
Allambi Care, Newcastle University
02.2022 - 05.2022
- Observed and provided therapeutic conversations with clients
- Built strong rapport with clients and relevant key interpersonal skills
- Developed and facilitated group programs
- Completed daily admin tasks
- Assisted with home visits, assessment and resource coordination services to families in need of intensive intervention
- Kept timely and accurate file documentation and data entry that met program requirements.
Sales assistant
Valley Girl
11.2020 - 02.2021
- Maintained and labeled merchandise in stockroom by category
- Greeted clients with friendly and welcoming attitude to increase customer satisfaction
- Answered customer questions regarding inventory, sales and promotions
- Utilized POS system to ring up items and packaged purchases according to brand standards
- Managed client complaints by providing beneficial solutions
- Worked well with other employees to promote smooth processes.
Waitress
TellaBalls
07.2020 - 11.2020
- Worked with kitchen crew and FOH employees to maintain seamless service
- Kept cash drawer balanced and verified orders
- Handled guest needs with upbeat attitude and attention to detail
- Delivered genuine hospitality and greeted customers upon arrival
- Kept service areas clean, stocked and visually appealing
- Followed industry standards for food handling safety and sanitation.
Sales assistant
Cocoanib
11.2019 - 04.2020
- Greeted clients with a friendly and welcoming attitude to increase customer satisfaction
- Memorized regular and seasonal menu
- Food preparation
- Completed open and closes confidently
- Monitored inventory to replenish new stock and determine quick-selling products
- Assisted with displays and offered ideas to increase product appeal.
Cashier
Woolworths Supermarkets
11.2014 - 11.2019
- Gained experience working in different team environments by working in several departments
- Frequent cash handling and extensive customer service experience
- Team player, Assisted customers on the floor
- Attended to the specific requests of customers
- Gave customers full attention and attended to their needs
- Promoted loyalty programs and store cards.
Education
Bachelor of Social Work (Honours) - Social Work -
The University of Newcastle
Newcastle, NSW12.2023
HSC -
Mudgee High School
Mudgee, NSW01.2017
Skills
- Ability to work within a team
- High Communication Skills
- Organization skills
- Client Advocacy
- Time management
- Analytical Thinking
Certification
- First aid certificate HLTAID004 &HLTAID009
- Working with children's check (WWC2230883E)
- Completed a week-long training in therapeutic crisis intervention
- NDIS check
References
- Cindy Greenham, 0411 862 506, Cindy.Greenham@abilityoptions.org.au
- Karina Walker, 61 413 364 490, Karina.Walker@allambicare.org.au
- Sophie Hedges, 4033 5124, Sophie.Hedges@health.nsw.gov.au
Timeline
Social Work Practicum Student
Newcastle Mental Health Services
07.2023 - 10.2023
Disability Support Worker
Ability Options
06.2022 - Current
Social Work Practicum Student
Allambi Care, Newcastle University
02.2022 - 05.2022
Educator
YMCA
02.2021 - 06.2022
Sales assistant
Valley Girl
11.2020 - 02.2021
Waitress
TellaBalls
07.2020 - 11.2020
Sales assistant
Cocoanib
11.2019 - 04.2020
Cashier
Woolworths Supermarkets
11.2014 - 11.2019
Bachelor of Social Work (Honours) - Social Work -
The University of Newcastle
HSC -
Mudgee High School
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