Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Bethany Holland

Victoria Point,QLD

Summary

Experienced office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in a busy client based business. Analytical in optimising productivity, efficiency and service quality across various team members within a diverse environment. Highly organised with strengths in prioritising tasks and managing project deadlines.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

Action Kitchens
Capalaba, QLD
06.2024 - Current
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Operations Manager

Boating & RV
Regional, QLD
06.2018 - 04.2024
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Kitchen Manager

Goodstart Early Learning
Alexandra Hills, QLD
06.2016 - 05.2018
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Assisted in developing menus according to seasonal availability of ingredients as well as managing centre allergies.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.

Chef De Partie

Pullman Cairns International
Cairns, QLD
04.2014 - 04.2016
  • Supervised and trained kitchen staff to ensure quality standards of food production.
  • Organized the daily mise en place in order to prepare meals efficiently.
  • Maintained accurate records of stock levels, ordering new ingredients when needed.
  • Adhered to health and safety regulations while preparing food items in the kitchen area.
  • Assisted with the training of apprentices in proper techniques for food preparation, presentation, sanitation, safety procedures.
  • Worked closely with other chefs to coordinate meal preparation activities during busy shifts.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Monitored temperatures of prepared food and cold-storage areas.

Skills

  • Accounts Receivable and Payable
  • Staffing Coordination
  • Accounts Management
  • Time Management Expertise
  • Accurate Data Entry
  • Administrative support
  • Client Support
  • Organisational skills
  • Accurate Financial Reporting
  • Scheduling and calendar management

Certification

  • Certificate III in Commercial Cookery

Timeline

Office Manager

Action Kitchens
06.2024 - Current

Operations Manager

Boating & RV
06.2018 - 04.2024

Kitchen Manager

Goodstart Early Learning
06.2016 - 05.2018

Chef De Partie

Pullman Cairns International
04.2014 - 04.2016

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Bethany Holland