Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Bethany Keegan

Bethany Keegan

West Hoxton,NSW

Summary

Dedicated to offering exceptional assistance to team members and customers. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong customer services qualities. Dedicated Swim Instructor experienced in teaching swimmers at all levels. Knowledgeable in safety protocols and capable of providing enjoyable learning environment. Genuinely enthusiastic for swimming and highly effective in motivating and inspiring students of every age. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

4
4
years of professional experience

Work History

Swimming Instructor

Starfish Learn To Swim Prestons
06.2022 - Current
  • Enhanced swimmer performance by developing tailored lesson plans and incorporating innovative training techniques.
  • Reduced the risk of injuries by ensuring proper warm-up, stretching, and cool-down exercises during each session.
  • Improved student confidence in water by providing individualized feedback and personalized instruction.
  • Increased class engagement with interactive activities and games focused on various swimming techniques.
  • Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
  • Achieved higher student satisfaction ratings through consistent communication with parents regarding progress and areas for improvement.
  • Mentored new instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.
  • Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.
  • Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
  • Boosted client retention rates by consistently delivering high-quality instruction that met or exceeded customer expectations.

Receptionist

Starfish Learn To Swim Prestons
10.2019 - Current
  • Confirmed appointments, communicated with clients and updated client records
  • Answered central telephone system and directed calls accordingly
  • Answered and quickly redirected large volume of calls on central system
  • Resolved customer problems and complaints
  • Kept reception area clean and neat to give visitors positive first impression
  • Corresponded with clients through email, telephone
  • Responded to inquiries from callers seeking information
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Easter Show Retail

Chicane Showbags Through IPA Employment
04.2023 - 04.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Easter Show Retail

Chicane Showbags Through IPA Employment
04.2022 - 04.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High School Diploma -

John Edmondson High School
09.2023

Skills

  • Records Management
  • Prioritisation and Time Management
  • Computer Proficiency
  • Reliable and Punctual
  • Payment Processing
  • Customer Service-Oriented
  • Microsoft Office Suite
  • Courteous and Professional
  • Positive Attitude and Energetic
  • CPR Certified
  • Customer Service
  • Cash Register Operation

Additional Information

Austswim Teacher of Swimming licenced

CPR Certified

Timeline

Easter Show Retail

Chicane Showbags Through IPA Employment
04.2023 - 04.2023

Swimming Instructor

Starfish Learn To Swim Prestons
06.2022 - Current

Easter Show Retail

Chicane Showbags Through IPA Employment
04.2022 - 04.2022

Receptionist

Starfish Learn To Swim Prestons
10.2019 - Current

High School Diploma -

John Edmondson High School

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