BETHANY LAWSON
Adelaide,South Australia
Summary
A highly motivated and results-driven HR Generalist, Recruiter, experienced Travel Agent, and Store Manager with a strong passion for people and team management. With a proven track record of leading and developing high-performing teams, I excel in driving organizational success through effective performance management, workforce planning, and talent development. I am skilled in managing shifting priorities, ensuring operational efficiency, and consistently meeting strict deadlines under pressure. My organizational expertise enables me to deliver on goals with precision, while my leadership approach fosters collaboration, motivation, and team cohesion. Thriving in dynamic environments, I am passionate about achieving collective success and continuously striving for improvement, always driven by the pursuit of excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HR Generalist
SIG (formerly Scholle IPN)
01.2022 - Current
- Managed HR operations for a manufacturing site with over 165 employees (white and blue collar) and interstate locations with 60+ employees.
- Led recruitment efforts, including sourcing, interviewing, and onboarding, to align with organizational goals and workforce plans.
- Designed and implemented comprehensive onboarding and offboarding programs to improve employee experiences and retention.
- Developed and maintained a robust training matrix, ensuring compliance and skill development for all roles.
- Spearheaded a company-wide wellbeing program, including the initiation and accreditation of Mental Health First Aiders.
- Assessed training needs based on performance evaluations or feedback from managers.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Managed recruitment processes, including job postings and interviews.
- Maintained accurate records of personnel data in the HRIS system.
- Organized staff events such as team building activities, holiday parties.
- Conducted internal audits as a certified Internal Auditor to uphold quality standards and compliance.
- Acted as an HSR (Level 1 accredited), promoting safety and resolving workplace health concerns effectively.
- Implemented performance management systems, providing coaching and conducting appraisals to enhance workforce productivity.
- Created and communicated strategic HR initiatives, such as workforce planning and policy updates, across all sites.
- Collaborated with internal stakeholders to ensure effective communication between departments.
Recruitment Consultant
RANDSTAD
11.2020 - 12.2021
- Company Overview: Specialising in recruiting for business support within blue collar industries (Portfolio included: defence, mining, oil and gas, logistics and transport, engineering, trades, construction, utilities and waste management)
- Working in a 360 capacity and managing the whole recruitment process from job brief to on-boarding
- Followed up with notable applicants sourced via industry-specific pipelines
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Hired employees and initiated pre-employment checks such as verifying applicant references, skills testing and arranging medicals
- Explained human resources policies, procedures, laws, standards and regulations to each employee
- Cultivated in-depth understanding of specialised trends and hiring desires of my portfolio
- Used Boolean searches to develop applicant portfolios for expected openings, creating passive candidate pools
- Evaluated strengths and weaknesses of candidates through competency-based screening processes and questions
- Established reputation among leading utilities, trades, mining and engineering organisations for possessing extensive candidate network and successful placement of industry specialists
- Negotiated salaries with candidates within the agreed structure directed by clients
- Created and maintained market maps of relevant contacts in my portfolios
- Demonstrated strong case management skills to maintain and look after and grow a large temp base while still developing new business contacts
- Specialising in recruiting for business support within blue collar industries (Portfolio included: defence, mining, oil and gas, logistics and transport, engineering, trades, construction, utilities and waste management)
Senior Travel Consultant / Store Manager
Flight Centre Travel Group
06.2010 - 10.2020
- Company Overview: TRAVEL AGENCY
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Discussed security issues and protocols with individuals traveling to politically sensitive areas such as Israel and Cuba
- Supervised payments via credit and debit cards and handled all sensitive information discreetly with professionalism
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets
- Developed process improvements and long-term business strategies through analysis of customer feedback
- Responded to clients´ questions, issues and complaints and implemented appropriate solutions
- Used Gmail, Sabre (GDS), Client finance systems to create and update client electronic records
- During my time as store manager I was able to coach my novice to be the top performing young consultant in South Australia that year, I personally broke the stores individual sales record and led the store to its highest profit in its history
- TRAVEL AGENCY
Sales Executive
Miller Apartments Adelaide & Paringa Hotel
10.2009 - 06.2010
- Company Overview: CBD Hotel, Adelaide
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Explained solutions aligned with their pain points
- Up-sell when appropriate
- Identify buyer persona profiles
- Consulted with sales and marketing teams to ensure efficiency
- Identify important sales KPIs and implement KBDs
- Tracked and monitored team results and provided real-time feedback
- Prepared and presented reports when needed
- Reported to management
- Maintained an extensive knowledge of company products and services
- I designed and launched new products, projects and initiatives to increase the loyalty and satisfaction of new and existing customers
- CBD Hotel, Adelaide
Front Office Manager
Paringa Hotel
01.2008 - 01.2009
- Company Overview: CBD Hotel, Adelaide
- Interacted with customers professionally by phone, email or in-person to provide information and direction to desired staff members
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve the overall effectiveness of personnel and activities
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Monitored front areas so that any questions could be responded to quickly and effectively
- Provided back up to the front desk, stepping in to assist with various tasks whenever employee was absent or at lunch
- Maintained accurate, current and compliant financial records by monitoring and addressing variances
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Arranged corporate and office conferences for company employees and guests
- Achieved all specific team objectives and collection activity
- I helped to develop customer relations tactics for online travel reviews
- CBD Hotel, Adelaide
Travel Consultant
Axis Travel Travelscene American Express
02.2007 - 01.2008
- Company Overview: Travel Agency, Adelaide
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Completed accurate reservations for business travellers at point of sale
- Informed clients of travel policies and utilised preferred vendors to maximise company profits
- Maintained and updated corporate traveller profiles with current information
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Implemented automated office systems, optimizing client and data communications as well as records management
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
- Travel Agency, Adelaide
Education
Bachelor of Business - Marketing, And Tourism, Event & Hospitality Manage
University of South Australia
true12-2025
Bachelor of Business - Human Resources Management
University of South Australia
Adelaide, SA09-2024
Certificate III - Tourism-International Retail Sales
AUSTRALIAN TOURISM COLLEGE & RECRUITMENT CENTRE
01.2008
Skills
- Multi-Site Team Leadership and HR Management
- Employee Development & Performance Management
- Itinerary and Project Planning with Strong Organisational Skills
- Managing Shifting Priorities and Meeting Strict Deadlines Under Pressure
- Stakeholder Management & Collaboration
- Effective Problem-Solving and Decision-Making
- Recruitment and Workforce Planning
- Training, Development, and Implementation
- Dispute Resolution (employees and customers)
- Outstanding Communication Skills
- Sales: Drive revenue through relationship-building and persuasive negotiating
- Travel Coordination, organising itineraries and managing logistics
- Customer-Centric Service Etiquette
Certification
- Mental Health First Aid Accredited
- HSR Level 1 Certified
- Certified Internal Auditor
Hobbies and Interests
- Travel: I love to travel, experience different cultures, food and landscapes.
- Study: I am passionate about studying at UniSA in my own time as I enjoy learning and working toward my own goals.
- Hiking, cooking, and enjoying quality time with family and friends.
References
Available upon request
Timeline
HR Generalist
SIG (formerly Scholle IPN)
01.2022 - Current
Recruitment Consultant
RANDSTAD
11.2020 - 12.2021
Senior Travel Consultant / Store Manager
Flight Centre Travel Group
06.2010 - 10.2020
Sales Executive
Miller Apartments Adelaide & Paringa Hotel
10.2009 - 06.2010
Front Office Manager
Paringa Hotel
01.2008 - 01.2009
Travel Consultant
Axis Travel Travelscene American Express
02.2007 - 01.2008
Bachelor of Business - Marketing, And Tourism, Event & Hospitality Manage
University of South Australia
Bachelor of Business - Human Resources Management
University of South Australia
Certificate III - Tourism-International Retail Sales
AUSTRALIAN TOURISM COLLEGE & RECRUITMENT CENTRE
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