Bethany O'Malley
Glendenning,Australia
Summary
Dynamic Assistant Manager with a proven track record at Hanesbrands, enhancing store operations and customer satisfaction. Skilled in inventory management and staff training, I excel in fostering team leadership and building customer loyalty. Demonstrated ability to increase sales through strategic merchandising, showcasing a blend of hard and soft skills vital for driving results. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Bonds Australia
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted store manager in meeting standards for customer service and quality.
Bakery Team Member
Woolworths Group
04.2020 - 04.2022
- Maintained a clean and organized work environment, ensuring compliance with food safety standards.
- Assisted in inventory management to reduce waste and optimize product availability for customers.
- Collaborated with team members to streamline bakery operations, improving overall efficiency and productivity.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Service Team Member
Woolworths Group
04.2017 - 04.2020
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Responded to customer requests for products, services, and company information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Crew Team Member
Mcdonalds
03.2015 - 05.2017
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
Education
Associates Degree - Audio Engineering
JMC Academy
Ultimo, NSW07.2024
Diploma - Sound Production
TAFE
Nirimba06.2022
Certificate III - Music Production
TAFE
Nirimba06.2021
High School Diploma -
St John Paul II Catholic College
Nirimba, NSW09.2017
Skills
- Customer Service
- Product and service knowledge
- Sales Development
- Complex Problem-Solving
- Upselling and Cross Selling
- Merchandising and Display
- Staff Training
- Team Leadership
- Organization
- Building Customer Loyalty
- Decision-Making
- Inventory Management
Timeline
Assistant Manager
Bonds Australia
04.2022 - Current
Bakery Team Member
Woolworths Group
04.2020 - 04.2022
Service Team Member
Woolworths Group
04.2017 - 04.2020
Crew Team Member
Mcdonalds
03.2015 - 05.2017
Associates Degree - Audio Engineering
JMC Academy
Diploma - Sound Production
TAFE
Certificate III - Music Production
TAFE
High School Diploma -
St John Paul II Catholic College
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