Summary
Overview
Work History
Education
References
Timeline
Generic

Bethany Palmer

Melbourne,VIC

Summary

Dedicated hospitality professional with a strong passion for delivering exceptional customer service. Proven ability to thrive in fast-paced environments while maintaining effective communication and a positive attitude. Experienced in managing events, leading teams, and enhancing operational efficiency.

Overview

7
7
years of professional experience

Work History

Floor and Events Manager

The Wolf
Windsor, VIC
02.2023 - Current
  • Planned and executed diverse events including birthdays, engagements, corporate meetings, and memorials for up to 120 guests.
  • Collaborated closely with clients to conceptualize and bring their event visions to life.
  • Developed and implemented new function packages, resulting in increased customer satisfaction and revenue.
  • Utilized effective marketing strategies to generate up to 3 functions per week and implemented upselling tactics to enhance client satisfaction and revenue.
  • Managed busy dinner services for 150+ patrons and supervised a team of 15 staff members.
  • Oversaw nightclub operations accommodating 300+ patrons, prioritizing responsible alcohol service and patron safety.
  • Maintained ambiance through effective lighting and music selection, and facilitated weekly entertainment rostering to enhance venue atmosphere.

Bartender

Mens Gallery
Melbourne, VICA
10.2022 - 02.2023
  • Provided high-quality service to bar patrons, serving a variety of beverages including cocktails.
  • Ensured bar cleanliness and safety during peak periods and managed cash, eftpos, and POS transactions.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Performed opening and closing duties including restocking supplies.

Club Manager

Anytime fitness
Ringwood North, VIC
01.2020 - 05.2022
  • Managed a club with over 950 members, overseeing member onboarding/offboarding and handling communications with insurance companies.
  • Conducted day-to-day sales operations, achieving and exceeding sales targets including memberships and retail.
  • Coordinated promotional campaigns for membership packages and other services offered by the facility.
  • Organized and scheduled fitness classes, events, and activities.

Assistant Restaurant Manager

Grill'd
Ringwood, VIC
07.2017 - 05.2021
  • Managed restaurant opening and closing procedures, ensuring adherence to operational standards.
  • Played a key role in the successful launch of a new Grill’d establishment, demonstrating effective leadership and operational oversight.
  • Organized employee schedules and allocated roles during service periods to optimize team efficiency and uphold service excellence.
  • Developed comprehensive employee handbooks and training modules to enhance onboarding processes and foster clarity in job responsibilities.
  • Provided attentive and professional customer service on a daily basis, addressing inquiries promptly and resolving concerns to maintain high levels of customer satisfaction.

Education

RSA -

Victorian Responsible Service of Alcohol
04-2023

Cert III in Hospitality -

Cloud Institute
Vic
07-2021

Cert III And IV in Fitness -

ACFB
10-2020

VCE certificate -

Ringwood Secondary College
Melbourne, VIC
12-2016

References

References available upon request.

Timeline

Floor and Events Manager

The Wolf
02.2023 - Current

Bartender

Mens Gallery
10.2022 - 02.2023

Club Manager

Anytime fitness
01.2020 - 05.2022

Assistant Restaurant Manager

Grill'd
07.2017 - 05.2021

RSA -

Victorian Responsible Service of Alcohol

Cert III in Hospitality -

Cloud Institute

Cert III And IV in Fitness -

ACFB

VCE certificate -

Ringwood Secondary College

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