Summary
Overview
Work History
Skills
Timeline
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Bethany Porter

Summary

Hard working hospitality all rounder. Experience in front of house including barista position and in the kitchen. Enjoy working within a team creating a positive atmosphere to provide great customer service and an experience.

Overview

7
7
years of professional experience

Work History

Kitchen Hand

Sneaky Grind
11.2023 - 02.2024
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Trained new staff on food preparation and safety procedures.
  • Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.

Assistant Store Manager

Berkelo
01.2023 - 11.2023
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Barista skills, confident opening and closing machine and selling retail coffee.

Retail Assistant

Tahei
11.2021 - 10.2023
  • Developed strong rapport with customers and created positive impression of business.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Increased sales and customer satisfaction through personalized servicing.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Cafe Worker

Effie's
04.2022 - 07.2022
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Bartender

Iddy Biddy's
02.2019 - 09.2019
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bar Supervisor

Gorilla
02.2017 - 07.2018
  • Completed bar opening and closing procedures
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective drink recommendations for guests.
  • Checked ID cards and verified bar guests were of legal age.
  • Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.

Skills

  • Opening and closing duties
  • Cash Handling
  • Staff Training
  • Coffee skills and knowledge
  • Food Serving and Preparation
  • Relationship Building

Timeline

Kitchen Hand

Sneaky Grind
11.2023 - 02.2024

Assistant Store Manager

Berkelo
01.2023 - 11.2023

Cafe Worker

Effie's
04.2022 - 07.2022

Retail Assistant

Tahei
11.2021 - 10.2023

Bartender

Iddy Biddy's
02.2019 - 09.2019

Bar Supervisor

Gorilla
02.2017 - 07.2018

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Bethany Porter