Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bethany Roat

Gold Coast,Queensland

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Energetic Dance Instructor offering 8 years of experience coaching dance students in private and group sessions. Accomplished performer and people person successful at developing talent. Versed in adapting teaching methods and instructional materials to meet students' varying needs and interests. Driven dancer trained in wide range of dance styles. Excellent choreography and group instructional skills. Strong dance instruction and performance background with love of teaching students of different ages.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Food Waiter

castaway cafe
Gold Coast, Queensland
10.2023 - Current
  • Greeted customers and provided menus to guests.
  • Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
  • Took orders accurately, efficiently and courteously from customers in a timely manner.
  • Delivered food orders to tables promptly while ensuring accuracy of order.
  • Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.

Professional Dancer

Casablanca Night Club
Gold Coast, Queensland
04.2023 - 11.2023
  • Performed complex dance routines for live audiences of up to 500 people.
  • Collaborated with other performers to create unique pieces that showcased talent and teamwork.
  • Created original choreography for special events such as recitals and competitions.
  • Provided feedback to colleagues regarding technique, form, artistry, musicality and stage presence.
  • Developed creative concepts for upcoming shows or seasons.

Promoter

Bedroom Lounge Bar
Gold Coast, Queensland
08.2022 - 04.2023
  • Cultivated relationships with potential customers through direct communication and networking activities.
  • Generated leads by cold-calling prospective customers and introducing products or services.
  • Maintained up-to-date knowledge of industry trends and developments related to company's products or services.
  • Built strong base of loyal customers through friendly interactions and professional engagement.
  • Worked independently with minimal supervision, taking ownership for assignments.
  • Created welcoming environment to entice customers to sample products.

Education

High School Diploma -

Kings Christian College
Gold Coast, QLD
10.2021

Skills

  • Guest Services
  • Cash Handling
  • Order Coordination
  • Customer Complaint Resolution
  • Product Knowledge
  • Customer Inquiries
  • Customer Satisfaction
  • Positive and Professional
  • Safety Awareness
  • Teaching Strategies
  • Core Fitness
  • Instructional Techniques
  • Understanding of Posture
  • Individual Instruction
  • Group Teaching

Certification

  • Cert III in dance
  • Cert IV in dance
  • Cert III in hospitality
  • Qualified lash tech and make up artist

Timeline

Food Waiter

castaway cafe
10.2023 - Current

Professional Dancer

Casablanca Night Club
04.2023 - 11.2023

Promoter

Bedroom Lounge Bar
08.2022 - 04.2023

High School Diploma -

Kings Christian College

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Bethany Roat