Bethany Rose
Canberra,ACT
Summary
Experienced store manager with a proven track record in effectively managing retail locations. Polished professional with expertise in training employees to deliver exceptional customer service and sales techniques. Gifted in overseeing all aspects of customer-facing and back-end operations, ensuring seamless and efficient processes. Seeking a change of employment to embrace new opportunities and contribute to the success of a dynamic organization.
Overview
15
15
years of professional experience
Work History
Store Manager
Salt & Pepper
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Retail Assistant
Colette by Colette Hayman
01.2021 - 01.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
Domestic Cleaner
Absolute Domestics
01.2017 - 01.2017
- Upkeep of domestic homes, completed all tasks with minimal supervision and provide consultations to end user and assess their requirements.
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Reduced allergens in homes through meticulous dusting, vacuuming, and sanitizing surfaces.
- Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
- Organized living spaces to create a functional yet aesthetically pleasing environment for clients.
Cleaner
Nagee Cleaning
01.2016 - 01.2016
- Upkeep of residential apartments and hotel rooms.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Supervising Wait Person
Hog's Breath Cafe
01.2014 - 01.2016
- Supervision of junior waitstaff, preparing and serving beverages as needed, consistently meeting or exceeding quality standards and meeting all customer satisfaction requirements.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Supervising Waitstaff
Mocca Espresso Lounge Cafe
01.2014 - 01.2014
- Worked in a team to plan and make sandwich displays, took customer orders and dealt with needs or complaints.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Waitstaff/ Cook
Cafe On Benjamin
01.2013 - 01.2014
- Planned and made food displays for purchase, served meals by reviewing recipes, assembling, combining and cooking ingredients. Constantly going above beyond to make sure all tasks were completed to high standard.
Cashier/Replenishment
Woolworths
01.2012 - 01.2013
- Highly organised and detail oriented Checkout operator.
Waitstaff
Gundary Cafe
01.2011 - 01.2012
- Customer service and cash handling, serving meals and drinks in a timely manner.
Storeperson/ Cashier
Silly Willys
01.2010 - 01.2010
- Handled store cleaning needs and on shelf stock organisation, helping with customer service needs.
Education
Year 10 Certificate -
Carroll College
Broulee, NSW01.2010
Skills
- Workflow optimization
- Strong verbal communication
- Collaborative strategic planning
- Problem-solving abilities
- Driven and independent worker
- Cost control and planning
- Effective communication skills
- Strategic problem-solving
- Management of store operational hours
- Coaching and mentoring
- Client relations management
- Team management
- Creative visual merchandising design
Timeline
Store Manager
Salt & Pepper
08.2024 - Current
Retail Assistant
Colette by Colette Hayman
01.2021 - 01.2022
Domestic Cleaner
Absolute Domestics
01.2017 - 01.2017
Cleaner
Nagee Cleaning
01.2016 - 01.2016
Supervising Wait Person
Hog's Breath Cafe
01.2014 - 01.2016
Supervising Waitstaff
Mocca Espresso Lounge Cafe
01.2014 - 01.2014
Waitstaff/ Cook
Cafe On Benjamin
01.2013 - 01.2014
Cashier/Replenishment
Woolworths
01.2012 - 01.2013
Waitstaff
Gundary Cafe
01.2011 - 01.2012
Storeperson/ Cashier
Silly Willys
01.2010 - 01.2010
Year 10 Certificate -
Carroll College
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