Bethany Scheffer
Newstead,VIC
Summary
Versatile professional with experience at Castlemaine Smiles Dentist, enhancing patient satisfaction through meticulous infection control and exceptional communication. Demonstrated success in streamlining operations and fostering client relationships across healthcare and sales sectors. Skilled in patient scheduling and complex problem-solving, contributing to increased efficiency and client retention.
Overview
8
8
years of professional experience
Work History
Dental Assistant/Receptionist
Castlemaine Smiles Dentist
Castlemaine
03.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
Fitness Instructor
Castlemaine Fitness Center
Castlemaine
08.2016 - Current
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
Sales Manager
Baker's Delight
Castlemaine
09.2019 - 12.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Certificate III - Health And Fitness
Australian Institute of Fitness
OnlineCertificate III - Dental Assisting
Bendigo Tafe
OnlineSkills
- Infection control proficiency
- Patient scheduling
- Attention to Detail
- Cross-training capabilities
- Sanitation protocols
- Complex Problem-solving
Timeline
Dental Assistant/Receptionist
Castlemaine Smiles Dentist
03.2023 - Current
Sales Manager
Baker's Delight
09.2019 - 12.2024
Fitness Instructor
Castlemaine Fitness Center
08.2016 - Current
Certificate III - Health And Fitness
Australian Institute of Fitness
Certificate III - Dental Assisting
Bendigo Tafe