Bethany Whitehouse
Melbourne
Summary
Dynamic Front of House Employee with a strong work ethic and proven customer service skills at Hochi Mama. Recognized for enhancing guest experiences through attentive service and effective problem-solving. Adept at managing high-pressure situations while maintaining professionalism, contributing to increased customer satisfaction and repeat visits.
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
10
10
years of professional experience
Work History
Front of House Employee
Hochi Mama
08.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Work across not only the restaurant floor but also the bar and fully trained to jump between either sections
Front of House Employee
Loud Mouth
09.2023 - 06.2024
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Accurately operated cash register to process customer payments.
Client Insurance Associate
Willows Veterinary Centre
07.2021 - 09.2023
- Submitting claims for clients to their insurance companies
- Researched and resolved areas of concern for potential and existing clients.
- Met targets per month.
- Data Inputting.
- Taking payments over the phone and face to face when on reception.
Administrative Assistant
NHS
02.2021 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front of House Employee
The Boot Inn
07.2020 - 04.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Central Property Expert
Purplebricks
03.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Dealing with large complaints and coming up with sound resolutions.
- Phone handling for estate agency enquiries.
- Working on team commission based targets.
Front of House Employee
The Farm Inn
07.2015 - 03.2019
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Education
GCSE AND A-LEVEL QUALIFICATIONS -
Tudor Grange Academy
Solihull, United Kingdom06-2018
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Professional appearance
Timeline
Front of House Employee
Hochi Mama
08.2024 - Current
Front of House Employee
Loud Mouth
09.2023 - 06.2024
Client Insurance Associate
Willows Veterinary Centre
07.2021 - 09.2023
Administrative Assistant
NHS
02.2021 - 06.2021
Front of House Employee
The Boot Inn
07.2020 - 04.2021
Central Property Expert
Purplebricks
03.2019 - 03.2020
Front of House Employee
The Farm Inn
07.2015 - 03.2019
GCSE AND A-LEVEL QUALIFICATIONS -
Tudor Grange Academy
Similar Profiles
CHAYAPHAT ONNOMCHAYAPHAT ONNOM
CHEF at Hochi MamaCHEF at Hochi Mama
Bao DaoBao Dao
Kitchen Attendant at Hochi MiniKitchen Attendant at Hochi Mini
JONATHAN RETAMOZOJONATHAN RETAMOZO
Bar/Restaurant Staff Member at Tokyo Mama, INCBar/Restaurant Staff Member at Tokyo Mama, INC
Stewart FitzStewart Fitz
Sales Representative at Remarkable Outdoor LivingSales Representative at Remarkable Outdoor Living
Sravanthi GaddamSravanthi Gaddam
Admin Support/Customer Service Officer at Acquire BPOAdmin Support/Customer Service Officer at Acquire BPO