Betheni Wilson
Darwin,NT
Summary
Proven track record at McDonald, enhancing customer satisfaction and reducing return rates through expert advice on Apple products. Excelled in teamwork and problem-solving, ensuring efficient operations and high-quality service. Demonstrated exceptional time management and customer service skills, contributing to store success and customer loyalty.
Overview
1
1
year of professional experience
Work History
Crew Member
MacDonalds
10.2021 - 03.2023
- Increased customer satisfaction by providing expert advice on Apple products and troubleshooting technical issues.
- Reduced return rates by thoroughly explaining product features and addressing any concerns before purchase completion.
- Provided remote support to customers, effectively diagnosing and resolving issues without the need for in-person assistance.
- Played an integral role in driving store success as part of a high-performing team of Mac Advisors.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Greeted customers entering store and responded promptly to customer needs.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
Associate of Arts - Diploma
Charles Darwin University
Casuarina, NT04.2025
Associate of Arts - Certificate 4 in Visual Arts
Charles Darwin University
Casuarina, NT04.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Timeline
Crew Member
MacDonalds
10.2021 - 03.2023
Associate of Arts - Diploma
Charles Darwin University
Associate of Arts - Certificate 4 in Visual Arts
Charles Darwin University
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