Beti Flaherty
Newport,VIC
Summary
As an experienced Corporate Service / Reception & Administration Officer I thrive in a friendly team environment. I have exceptional customer service skills and enjoy face-to-face contact with the public. I have the ability to multi-task, work well under pressure and meet deadlines. I am fluent in many computer packages. I am looking for a new challenge to fully utilize and further develop my customer service and administrative skills.
Overview
12
12
years of professional experience
Work History
Receptionist
Department Job Skills Industry & Regions
05.2023 - 07.2023
- Office of Gayle Tierney MP - Minister for Training & Skills, Higher Education & Agriculture
- General front of house reception duties including arranging visitor access, greeting visitors, preparing boardroom for meetings and ad hoc administrative tasks
- Provide professional and high-quality customer service to internal and external stakeholders through answering phoneline and email queries, providing timely and accurate advice and/or redirecting enquiries as appropriate
- Track and monitor incoming correspondence and briefings, registering them in the required system as instructed by the Ministers office
- Assist the Departmental Liaison Officer’s (DLO) where possible in their coordination of
- Ministerial support including printing, collating and mailing
- Order and manage stationery and office supplies
- Modify, implement and effectively maintain administrative, filing and information management systems including relevant databases and registers.
Corporate Service Officer / Receptionist Administration Officer
Victorian Electoral Commission, VEC
01.2014 - 05.2023
- I provide services that is high quality, responsive, accessible, impartial, transparent and consistent
- First point of contact at reception greeting members of the public and stakeholders to the VEC
- Operating the Victorian Electoral Commission (VEC) general enquires line
- Managing 3 public facing inboxes for the VEC
- Managing the organisations general enquires, enrolment updates and processing overseas notification forms
- Organising couriers and maintaining deliveries.
- Maintain SharePoint record keeping.
- Ordering catering for executive management meetings.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Receptionist
Westbourne Grammar School
01.2012 - 01.2014
- Operating school Switchboard dealing with all general enquires, greeting visitors
- Receiving and receipting of fees and Student Applications
- Booking buses for excursions, internal / external buses
- Ordering stationary, organising outgoing mail & couriers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices..
Education
Certificate in Office Administration -
Victoria University
Skills
- Reception Desk Management
- Office Equipment Operation
- Visitor Check-In
- Microsoft Office
- Spreadsheet Tracking
- Organization and Efficiency
- Call Screening
- Call Transfers
- Catering Coordination
- Administrative and Clerical Support
- Mail Preparation and Sorting
- Greet Visitors
- Word Processing
- Call Answering and Routing
- Office Administration
Additional Information
Referees available on request
Timeline
Receptionist
Department Job Skills Industry & Regions
05.2023 - 07.2023
Corporate Service Officer / Receptionist Administration Officer
Victorian Electoral Commission, VEC
01.2014 - 05.2023
Receptionist
Westbourne Grammar School
01.2012 - 01.2014
Certificate in Office Administration -
Victoria University
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