Betsy Maria Binoy
Summary
Detail-oriented Criminology student with hands-on experience in behavioral analysis and research methods. Successfully managed team dynamics in high-pressure environments, demonstrating strong communication and multitasking capabilities. Actively pursuing opportunities in criminology, justice, and law enforcement to further build professional expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
People Performance Manager (Part-Time)
McDonald's
Hawthorn, Australia
10.2023 - Current
- Maintained operational standards while contributing to staff performance development through regular feedback and coaching.
- Led and supported team members during high-pressure service periods, fostering collaboration and resilience.
- Improved confidence in leadership, conflict resolution, and customer service.
- Developed strong multitasking and time-management skills in a fast-paced environment.
Café Assistant
Marry Brown
Abu Dhabi, United Arab Emirates
04.2023 - 06.2023
- Provided exceptional customer service to enhance satisfaction.
- Ensured cleanliness and organisation of café and dining areas to create a welcoming environment.
- Replenished supplies and assisted baristas during peak times to maintain service efficiency.
- Supported food preparation, sandwich assembly, and display setup to enhance customer experience.
Education
Bachelor of Arts - Criminology
Swinburne University of Technology
Hawthorn06-2026
Year 12 -
ADIS Al Wathba
United Arab Emirates01-2023
Year 10 -
01-2021
Skills
- Leadership & Team Coordination
- Customer Service & Communication
- Time Management & Multitasking
- Research & Critical Thinking
- Problem Solving
- Cultural Awareness
- Ethical Decision-Making
- Adaptability in Fast-Paced Environments
- Project management
Partner Project Experience
Contain Your Brain - Partner Project, Damon Alexander, Swinburne University, 2026, Collaborated with a multidisciplinary team to explore youth wellbeing, digital behaviour, and community engagement., Conducted research, contributed to project planning, and participated in reflective practice activities., Strengthened skills in teamwork, communication, ethical awareness, and project coordination., Applied criminology concepts to real-world contexts, linking academic learning with professional expectations.
Certification
- First Aid & CPR
- Fire Safety Training
- Certificate III in Individual Support
- Working With Children Check
- Food Safety & Hygiene - Clear to Work Certificate
Volunteer Experience
Member - Swinburne Malayali Association, Volunteered at multiple university and community events across Melbourne., Supported event coordination, cultural activities, and student engagement.
Personal Information
- Age: 21
- Date of Birth: 04/19/05
References
Available upon request.
Timeline
People Performance Manager (Part-Time)
McDonald's
10.2023 - Current
Café Assistant
Marry Brown
04.2023 - 06.2023
Bachelor of Arts - Criminology
Swinburne University of Technology
Year 12 -
ADIS Al Wathba